Telliea Durrant
Bethlehem,PA
Summary
Dedicated Security Officer with extensive experience at Allied Universal Security Services, skilled in emergency response and conflict resolution. Proven ability to enhance safety through effective surveillance monitoring and risk assessment. Committed to delivering superior customer service while maintaining security protocols and ensuring a safe environment for all.
Overview
11
11
years of professional experience
Work History
Direct Care Worker
Traditional Home Health Care- Bethlehem,PA
Bethlehem, PA
10.2022 - 10.2025
- Provided emotional support to clients, fostering positive relationships.
- Collaborated with healthcare professionals to implement effective care strategies.
- Monitored client health conditions, promptly reporting changes to supervisors.
- Delivered exceptional service by prioritizing patient safety while maintaining confidentiality according to HIPAA guidelines.
- Provided emotional support to patients during difficult times, fostering a sense of trust and psychological wellbeing.
- Collaborated with interdisciplinary teams in designing and implementing personalized care plans, maximizing patient outcomes.
- Consulted with supervisors to assess cases and plan strategies for enhancing care.
Security Officer
Allied Universal Security Services
Philadelphia
06.2014 - 03.2020
- Monitored premises to prevent unauthorized access and ensure safety protocols were followed.
- Conducted regular patrols to identify security risks and maintain a visible presence.
- Responded promptly to incidents, documenting details for reporting and investigation purposes.
- Assisted in training new staff on security procedures and emergency response protocols.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
Education
High School Diploma - Law Enforcement
PSB
Allentown, PA06.2009
Skills
- Emergency response
- Access control
- Surveillance monitoring
- Incident reporting
- Conflict resolution
- Safety procedures
- Risk assessment
- Alarm systems
- Customer service
- Crowd management
- Security protocols
- Patrol techniques
- Communication skills
- Team collaboration
- Crisis management
- Report writing
- Security guard license
- General security
- CCTV surveillance
- Detail-oriented
- CCTV monitoring
- Superior customer service
- Physical fitness
Languages
English
Full Professional
Timeline
Direct Care Worker
Traditional Home Health Care- Bethlehem,PA
10.2022 - 10.2025
Security Officer
Allied Universal Security Services
06.2014 - 03.2020
High School Diploma - Law Enforcement
PSB