ERIN NELSON
Sales Operations
Fuquay-Varina,NC
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
21
21
years of professional experience
4
4
years of post-secondary education
Work History
Global Sales Operations Manager
MARKEN LLP
Durham, NC
02.2015 - 03.2023
- Built, negotiated and maintained relationships with local vendors, suppliers and partners to reduce spend by 25%
- Organizing sales data to support sales teams in accurately reporting on sales forecasts, trends, opportunities, wins / losses, and competitive activities within applicable market.
- Apply data analysis and data visualization to tell the story behind the numbers.
- Redesigned Salesforce layout to reduce time for new opportunity entry by 50%
- Trained new employees on proper protocols and customer service standards.
- Designed and developed analytical data structures.
- Created and updated Salesforce Dashboard designs and data models.
- Assist the Commercial Operations leaders in understanding process bottlenecks and inconsistencies to implement processes backed by data to improve the sales team’s performance
- Assist in ad-hoc reporting and presentations, including business reviews and management presentations.
- Assisted in recruiting, hiring and training of team members.
- Spearheaded operational procedures and processes to improve efficiency and optimize operations.
Effort Tracking Associate
GlaxoSmithKline Pharmaceuticals
Durham, NC
09.2013 - 02.2015
- Provided comprehensive IT administration support across various departments
- Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Responding to business needs through reporting, analysis, or other strategic methods
- Execution of business support tasks across Effort Tracking tool/system
- Ensuring accuracy of organizational and project/activity hierarchical structures to support internal time reporting capability
- Provided business support in monthly closing activities
- Delivered end-user training to client groups to ensure resource management and time reporting tools were understood and used appropriately
- Collaborated with largest business line (3000 employees) to consolidate 300+ projects & activity codes to approximately 40.
Executive Assistant
GlaxoSmithKline Pharmaceuticals
Durham, NC
05.2002 - 02.2015
- Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
- Used advanced software to prepare documents, reports, and presentations.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Handled logistics, catering, agendas and travel arrangements for meeting and event planning for board of directors, president and executive vice president.
- Created and maintained databases to track and record customer data.
- Supported 4 Directors of Business Development
Education
Bachelor of Arts - Business Administration
Oneonta College
Oneonta, NY 08.1992 - 05.1996
Skills
- Sales Management
- Sales Reporting & Analytics
- Key Performance Indicators
- Improving Processes
- 8 yr Salesforce Administrator
- Salesforce Administration
- Operational Standards
- Salesforce Optimization
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Every problem is a gift—without problems we would not grow.
Tony Robbins
Timeline
Global Sales Operations Manager
MARKEN LLP
02.2015 - 03.2023
Effort Tracking Associate
GlaxoSmithKline Pharmaceuticals
09.2013 - 02.2015
Executive Assistant
GlaxoSmithKline Pharmaceuticals
05.2002 - 02.2015
Bachelor of Arts - Business Administration
Oneonta College
08.1992 - 05.1996
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