Erin Neu
Indianapolis,IN
Summary
Certified Nurse Navigator experience supporting and advocating for patients of many backgrounds and cultures. Committed to honest and open communication with fantastic multitasking skills and extensive knowledge of ongoing personalized patient care. Looking to work long-term for a fulfilling position supporting patients with dynamic needs.
Kind and energetic Nurse Navigator with commitment to personalized care and communication. Extensive knowledge of hospital practices, community advocacy, service availability and family education. Known for thriving in fast-paced environment.
Overview
27
27
years of professional experience
1993
1993
years of post-secondary education
Work History
OB/Women's Health Nurse Navigator
Franciscan Health Indianapolis
Indianapolis, IN
12.2013 - Current
- Coordinated patient care plans with multidisciplinary teams.
- Educated patients on treatment options and healthcare resources.
- Facilitated communication between patients and medical staff.
- Managed patient appointments and follow-up visits effectively.
- Provided emotional support to patients navigating health challenges.
- Advocated for patient needs within the healthcare system.
- Assisted in developing educational materials for patient outreach programs.
- Facilitated communication between providers, patients, and families throughout the treatment process.
- Provided emotional support to patients facing difficult diagnoses or treatments.
- Monitored patient progress throughout the continuum of care.
- Coordinated with physicians, nurses, and other staff to ensure quality patient care.
- Identified barriers to optimal healthcare utilization and developed strategies for overcoming them.
- Conducted outreach activities such as health fairs or workshops in the community.
- Collaborated with multidisciplinary team members to develop comprehensive treatment plans for complex cases.
- Contributed expertise on best practices within the specialty area of nursing navigation.
- Participated in quality improvement initiatives aimed at improving clinical outcomes.
- Developed relationships with community organizations to expand access to healthcare services.
- Advised on insurance coverage issues related to accessing necessary medical services.
- Served as a liaison between patients, families, providers, payers, and other stakeholders.
- Maintained strict patient data procedures to comply with HIPAA laws and prevent information breaches.
- Collaborated with health groups to plan or implement programs designed to improve overall health of communities.
- Referred patients to specialized health resources or community agencies to furnish additional assistance.
- Coordinated discharge planning to ensure continuity of care post-hospitalization.
RN Floor Nurse Obstetrics
Franciscan Health Indianapolis
Indianapolis, IN
05.1998 - 12.2013
- Administered medications and treatments per physician orders and patient care plans.
- Monitored patient vital signs and reported changes to the healthcare team.
- Collaborated with multidisciplinary teams to develop effective care strategies.
- Assisted in the coordination of patient admissions, discharges, and transfers.
- Educated patients and families on health management and post-discharge plans.
- Maintained accurate electronic health records using established documentation standards.
- Provided emotional support to patients and families during challenging situations.
- Assessed and monitored patients' health condition, including vital signs, physical assessments, and laboratory test results.
- Maintained a safe environment for staff members and patients through infection control practices or safety protocols.
- Supervised CNAs and other staff delivering care in setting by coaching and supporting.
- Responded to medical emergencies promptly and provided life-saving interventions when necessary.
- Promoted continuity of care by accurately communicating patient information during shift change report times.
- Educated families about nutrition, hygiene needs and home safety measures for successful discharge planning.
- Provided emotional support to patients dealing with difficult diagnoses or lifestyle changes.
- Managed multiple tasks simultaneously while providing timely responses to requests from other departments.
- Participated in educational activities such as seminars or conferences related to professional development or new technology advancements.
Education
Bachelor of Science - Nursing
University of Indianapolis
Indianapolis, IN 09.1992 - 05.1998
Southport High School
Indianapolis , INSkills
- Patient navigation
- Care coordination
- Treatment education
- Health resource advocacy
- Discharge planning
- Clinical assessment
- Interdisciplinary collaboration
- Community outreach
- Emotional support
- Effective communication
- Problem solving
- Time management
- Team leadership
Timeline
OB/Women's Health Nurse Navigator
Franciscan Health Indianapolis
12.2013 - Current
RN Floor Nurse Obstetrics
Franciscan Health Indianapolis
05.1998 - 12.2013
Bachelor of Science - Nursing
University of Indianapolis
09.1992 - 05.1998
Southport High School