Amy Griffin
Gloucester,VA
Summary
Compassionate Patient Health Navigator skilled in patient education, care coordination, and insurance navigation. Proven ability to facilitate communication between patients and healthcare teams to enhance recovery and access to care.
Overview
23
23
years of professional experience
Work History
Patient Health Navigator
Somatus
McLean, Virginia
11.2022 - Current
- Coordinated patient care plans with healthcare teams and community resources.
- Educated patients on chronic conditions and treatment options available.
- Assisted patients in navigating insurance benefits and healthcare services.
- Facilitated communication between patients and multidisciplinary care teams.
- Assisted patients in navigating the healthcare system, including scheduling appointments, providing referrals, and resolving insurance issues.
- Followed up with patients after discharge from hospitalization or clinic visits to assess their recovery process.
- Identified potential barriers preventing access to care such as financial concerns or lack of transportation.
Medical Assistant/Case Coordinator
Bonsecours/Catholic charities
Newport News, Virginia
01.2015 - 11.2022
- Scheduled patient appointments and managed clinic calendars efficiently.
- Coordinated communication between patients and medical staff for effective care delivery.
- Maintained accurate patient records in electronic health record systems.
- Educated patients on treatment plans, medications, and follow-up care instructions.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Administered injections, medications, and treatments according to physician instructions.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Prepared examination rooms by ensuring cleanliness and proper supply levels.
- Measured vital signs and took medical histories to prepare patients for examination.
Medical Assistant
Town center Physicians
Mathews, Virginia
02.2004 - 12.2015
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Assisted physicians with patient examinations and medical procedures.
- Measured vital signs and took medical histories to prepare patients for examination.
- Administered injections, medications, and treatments according to physician instructions.
- Collected blood and urine samples from patients for laboratory testing. from patients for laboratory testing purposes.
- Operated medical equipment for diagnostic purposes and routine tests.
- Managed patient scheduling and maintained appointment calendars.
- Coordinated communication between patients and healthcare staff efficiently.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Maintained cleanliness and organization of examination rooms consistently.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
Education
Life Coach - Health Care Management
Certified Health Coach
California City, CA11-2020
Medical Assistant/Medical Terminology -
Riverside School of Health
Newport News, VA08-1995
High School Diploma -
Colonial Christian Academy
Gloucester, VA06-1992
Skills
- Patient navigation
- Care coordination
- Electronic health records
- Insurance assistance
- Patient education
- Community resources
- Healthcare compliance
- Crisis intervention
- Client advocacy
- Community resources
- Crisis intervention
Timeline
Patient Health Navigator
Somatus
11.2022 - Current
Medical Assistant/Case Coordinator
Bonsecours/Catholic charities
01.2015 - 11.2022
Medical Assistant
Town center Physicians
02.2004 - 12.2015
Life Coach - Health Care Management
Certified Health Coach
Medical Assistant/Medical Terminology -
Riverside School of Health
High School Diploma -
Colonial Christian Academy