Erin Newell
North Carolina Department of Corrections
Gastonia
12
years of professional experience
Ambitious Leader with proven track record of creating successful food service operations, managing staff and increasing profits. Extensive experience in menu design, ordering supplies and creating innovative solutions to food service challenges. Well-versed in hospitality standards and natural knack for building relationships with customers.
Work History
Bartender Shift Manager
11 Months- Supervised bar and restaurant operations, ensuring compliance with safety and health regulations.
- Trained and mentored new bartenders in cocktail preparation and customer service standards.
- Managed inventory levels, coordinating with suppliers to optimize stock availability.
- Developed cocktail menu offerings based on seasonal trends and customer preferences.
- Resolved customer complaints efficiently, enhancing overall guest satisfaction experience.
- Monitored cash handling procedures, ensuring accuracy in transactions and reporting.
- Supervised and trained staff on preparing and delivering drinks, handling food, and money and setting up bar at beginning of shift and breaking down at end of shift to facilitate operations.
Security Risk Group Officer
2 Years 7 Months- Conducting investigations leading to the validation of Gang Offenders
- Supervision Of Gang Offenders
- Conducted regular assessments of offender compliance with supervision requirements.
- Collaborated with law enforcement and community agencies for coordinated support services.
- Met regularly with supervisors to discuss caseloads, new developments or areas needing improvement.
- Conducted regular visits to ensure compliance with court orders and program regulations.
Probation Officer
3 Years 3 Months- Conducted regular meetings with probationers to assess compliance and progress.
- Developed individualized supervision plans based on offender behavior and needs.
- Collaborated with community resources to facilitate rehabilitation and support services.
- Provided crisis intervention support during challenging situations with offenders.
- Maintained accurate case files and documentation in accordance with departmental policies.
- Developed case management plans for offenders, including referrals to community resources and services.
- Monitored offenders' activities regarding fulfillment of court ordered requirements.
- Facilitated communication between probationers, their families, employers, law enforcement officers, attorneys, social workers, and other stakeholders involved in the process.
- Created, organized and maintained files, case notes and electronic databases.
- Participated in probable cause and revocation hearings to stay informed of relevant legal processes.
- Assessed risk levels for each offender by evaluating factors such as prior criminal history and personal characteristics.
- Administered regular drug and alcohol tests and completed DNA indexing for felony offenders.
- Recommended probation conditions to court, including drug treatment, vocational rehabilitation and mental health programs.
- Conducted home visits to assess living conditions and verify employment status of clients.
- Participated in parole hearings as a representative of the court system.
- Trained new probation officers on department policies, procedures, and best practices.
- Conducted initial interviews with probationers to assess risk levels and establish supervision plans.
- Assisted probationers in understanding legal obligations and consequences of non-compliance.
- Implemented electronic monitoring systems, including GPS and alcohol monitoring devices, to track probationer compliance.
Bartender
4 Years 8 Months- Crafted and served innovative cocktails, enhancing customer satisfaction and engagement.
- Maintained cleanliness and organization of bar area, ensuring compliance with health and safety regulations.
- Trained new bartenders on drink preparation techniques and customer service standards.
- Collaborated with kitchen staff to synchronize food and beverage service for optimal guest experience.
- Developed seasonal drink menus in response to customer preferences and market trends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
Correctional Officer
1 Year- Monitored inmate behavior to ensure safety and compliance with facility regulations.
- Conducted regular searches for contraband and maintained security protocols.
- Assisted in conflict resolution among inmates to maintain a peaceful environment.
- Documented incidents and prepared reports for supervisory review and assessment.
- Enforced prison rules and regulations while maintaining a safe environment for inmates and staff.
- Inspected cells and conducted random searches of common areas.
- Observed inmate behavior to prevent crime, escape attempts and other dangerous activities.
- Supervised prisoners during meals, recreation time, work assignments, medical visits, court appearances, and other activities.
- Employed de-escalation techniques, verbal commands, and physical and mechanical restraints to address unruly inmates.
- Applied non-violent response tools and physical restraint during problematic situations.
- Administered first aid when required due to injury or illness sustained by an inmate while under supervision.
Education
Bachelor of Science - Criminal Justice
Skills
Risk assessment
Case management
Leadership
Compliance monitoring
Crisis intervention
Report writing
Community collaboration
Conflict resolution
Data analysis
Effective communication
Time management
Problem solving
Training development
Court appearances
Warrants and summons
Search and seizure
Interview techniques
Reporting and documentation
Evidence collection
Activities and Honors
Lifesaving Award, North Carolina Gang Investigator Association Member, District 27 New Dawn Search Opp, Project Safe Halloween Opp, Security Detail for President Trump Rally
Training
- Basic Street Gang Investigator Class
- Advanced Street Gang Investigator Class
- Being Prepared For The Day
- Surviving Verbal Conflict
- Dealing With Problematic Employees and Diverse Populations
- Surviving the First 3 Seconds
- First Line Supervision Fundamentals
- Tactical Resiliency
- Crisis Intervention
- Executive Leadership
- SRG Investigation
- Behind the Badge
- Crisis Intervention and Domestic Disputes
- Active Assailant Response
- Fema 100, 200 and 700
- Taser 10 Certification
- Firearm Qualifications
- Employee Fitness and Wellness
- Oc Pepper Spray
- First Aid/CPR
- Controls and Restraints
Timeline
Bartender Shift Manager
Sammys
09.2025 - CurrentRead More
Security Risk Group Officer
North Carolina Department of Corrections
01.2024 - CurrentRead More
Probation Officer
North Carolina Department of Corrections
05.2023 - CurrentRead More
Bartender
Hickory Tavern
01.2021 - 09.2025Read More
Correctional Officer
Moss Justice Center
01.2015 - 01.2016Read More
North Carolina Criminal Justice Academy
Read More
University of North Carolina At Charlotte
Bachelor of Science from Criminal Justice
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