Erin Newton

• Implemented quality improvement initiatives and managed provider remediation efforts.

Ensured timely resolution of provider-related issues to maintain satisfaction.

Educated network providers on compliance and operational standards to enhance adherence and performance.

Optimized cost control measures to strengthen provider relationships while ensuring service quality.

Specialized in coordinating worker’s compensation cases to ensure efficient resolutions.

Delivered high-level, empathetic customer service to injured workers throughout recovery process.

Communicated directly with work comp insurance adjusters and case managers regarding treatment issues.

Coordinated updates and maintained provider relationships for scheduling department.

Managed phone and email correspondence with professionalism and clarity.

Strengthened internal communication by training and mentoring team members.

Acted as a mentor and knowledge resource, supporting team development and expertise.

Presented complex concepts to teams, improving understanding and collaboration.

Addressed service inquiries and escalated calls to ensure timely resolution of customer needs.

Enhanced customer satisfaction by resolving conflicts and addressing issues promptly.

Cultivated sustainable relationships with customer accounts through interactive communication.

Executed policy and account changes to meet customer requests and improve service delivery.

Upgraded services and proposed additional equipment to improve overall customer experience.

Achieved ranking in top 150 nationwide for La-Z-Boy Peak Performance 2013 in sales and design.

Managed space planning, furniture arrangement, color coordination, product specifications, budgeting, and installation of design projects to deliver cohesive and functional designs.

Sold home furnishings and accessories, resulting in increased customer satisfaction and repeat business.

Created art accessory and graphic programs that expanded design offerings and attracted new clientele.