Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic

Elida Mujic

St. Petersburg,USA

Summary

Experienced engagement professional prepared to excel in this role. Strong track record in fostering effective collaboration, driving client satisfaction, and meeting strategic goals. Expertise in communication, relationship-building, and adapting to changing needs. Reliable team player focused on achieving impactful results and enhancing overall engagement.

Overview

1
1
Certification
14
14
years of professional experience

Work History

Provider Engagement Specialist

Department of Children and Families
04.2026 - Current

Lead in to ensure the system of care is trauma-informed and integrates specialty behavioral health services.

Convene partners and multidisciplinary team meetings interagency meetings to address placement and residential services, improve process and program services deliverables.

Lead for resolving case-specific issues involving high-acuity needs; coordinate post discharge care and integrating evidence based behavioral care practices.

Circuit Community Development Administrator

Dep. Of Children and Families
02.2023 - 04.2026
  • Serving as the Department’s focal point within the Circuit to develop and maintain community partnerships with key community stakeholders, faith-based organizations, private sector businesses and funders, including in-kind donors and volunteer services, including city and county government.
  • Promote traditional and non-traditional partnership approaches designed to integrate services and braid funding sources to maximize service resources and service impact within the community.
  • Works in partnership with regional programs and operations to plan, direct, and coordinate projects, work assignments and services to ensure effective delivery of services to clients.

Customer & Community Relations Specialist

Dep. Of Children and Families
08.2013 - 02.2023
  • Provides quality customer services and manages Circuit 12 tracker system and complaints. Facilitates lockout calls and interagency meetings; attends community meetings and events; fosters community transparency; develops community and legislative relations; and inspires and strengthens community and interagency collaboration. Plans and organize community events. Manages Manatee County Sheriff’s Grant.

Gov. Operations Consultant I/CPPL

Dep. Of Children and Families
08.2012 - 08.2013
  • Foster and promote ACCESS Community Partnership Network, recruited new community partners, educated community on ACCESS Program Policies and Guidelines, provided training to large groups, chaired several project and workgroup collaborations concerning Improving Customer Experiences in ACCESS. Trained Leadership Styles for SCR Leadership Academy Class. Coordinated “Miles for Smiles” camp for foster children in Hillsborough County.

ESS Supervisor

Dep. Of Children and Families
04.2012 - 08.2012
  • Managed clerical staff in C13, monitored quality assurance and customer service, co-managed project to develop and implement the Teleworking Guide for new teleworkers and their supervisors, fostered new leadership direction and team building organizational culture, encouraged creativity, individuality, transparency and quality. Won Florida Davis Productivity Award for “Innovation, Enhancing Productivity and Teamwork” for the Teleworking Project.

Education

BA - International Business

SPC-College of Business
St. Petersburg, FL
01-2018

Associate in Arts - undefined

Hartnack Sprache Schule
Berlin, Germany
01-1997

Associate in Science - undefined

Gymnasium “Jezdimir Lovic”
Sjenica, Yugoslavia
01-1993

Skills

  • Exceptional problem solver and strategic thinker
  • Certified in organizational leadership, project management, and contract management
  • Skilled in solution-focused analysis and planning
  • Cross-functional coordination
  • Strong communicator
  • Expertise in public speaking and public presentations
  • Event-coordination Expertise
  • Training facilitator

Accomplishments

  • Achieved Davis Productivity Award of Distinction by introducing Teleworking for Florida Department of Children an Families.
  • 2019 Graduate of Lean Six Sigma Green Belt
  • 2011 Graduate of State of Florida ACCESS Leadership Academy
  • Supervised team of 15 staff members.
  • Collaborated with team of 15 in the enhancement of Behavioral Qualified Treatment Residential Program (BQRTP) in Florida.
  • Achieved Trail Blazers Award through effectively help raise awareness of Fetal Alcohol Spectrum Disorder (FASD).

Certification

  • 2011 Graduate of State of Florida ACCESS Leadership Academy
  • 2012 Davis Productivity Award of Distinction-Telework Guide Development
  • 2019 Graduate of Lean Six Sigma Green Belt
  • DCF Certified Training Facilitator (2015)
  • Lean Six Sigma Advanced Yellow Belt (2015)
  • Human Trafficking Training (2017)
  • Mid-Level Leader Development Program (2017)
  • Procedural Justice for At-risk and Minority Youth Training (2017)
  • 5G Essential Power Skills (2019)
  • Florida Certified Contract Manager (2021)
  • Post Adoption and Independent Living Training (2026)

Languages

English
Native or Bilingual
Croatian
Native or Bilingual
German
Professional Working
Serbian
Native or Bilingual
Bosnian
Native or Bilingual

Timeline

Provider Engagement Specialist

Department of Children and Families
04.2026 - Current

Circuit Community Development Administrator

Dep. Of Children and Families
02.2023 - 04.2026

Customer & Community Relations Specialist

Dep. Of Children and Families
08.2013 - 02.2023

Gov. Operations Consultant I/CPPL

Dep. Of Children and Families
08.2012 - 08.2013

ESS Supervisor

Dep. Of Children and Families
04.2012 - 08.2012

Associate in Science - undefined

Gymnasium “Jezdimir Lovic”

Associate in Arts - undefined

Hartnack Sprache Schule

BA - International Business

SPC-College of Business