Kalisha Wilson
Louisville,KY
Summary
Adept in customer service and technical support, I excelled at Kelly Services by troubleshooting technical issues and exceeding customer service goals. Skilled in multi-tasking and professional communication, I consistently met monthly targets through effective complaint resolution and proficient use of POS systems, demonstrating a strong ability to enhance customer satisfaction and operational efficiency.
Overview
7
7
years of professional experience
Work History
Provider Engagement Specialist
Aperture Credentialing
08.2018 - Current
- Contact Providers via phone, email or fax
- Retrieve provider applications/documents daily
- Ability to handle over 50 calls
- Multitasking in systems/ Proficient and experienced PC Skills with Microsoft office
- Answer client questions and track each call
- Remotely working and persistently reaching monthly goals by meeting expectations
Chat Support Representative
Life Care Assisted Living
05.2020 - 03.2021
- Answer incoming chats from customers
- Handle all incoming chats with detail, accuracy and timeliness
- Review accounts and financial documents
- Meet and Exceed quality, production and customer service goals
- Consistent and Punctual attendance
- Knowledgeable expert on billing and essential customer service
Technical Support Advisor
Kelly Services
08.2017 - 08.2019
- Answer Inbound calls
- Troubleshoot technical issues with mobile devices
- Assist customers with setting up service repairs for mobile devices
- Research Information in database to resolve issues
- Multitask in systems while providing updates
Education
High School Diploma -
Western High School
Louisville, KY05.2009
Skills
- Customer Service
- Professional telephone personality
- Complaint Resolution
- Writing Skills
- Documentation and reporting
- Multi-tasking skills
- Key holder experience
- POS systems expert
Timeline
Chat Support Representative
Life Care Assisted Living
05.2020 - 03.2021
Provider Engagement Specialist
Aperture Credentialing
08.2018 - Current
Technical Support Advisor
Kelly Services
08.2017 - 08.2019
High School Diploma -
Western High School
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