Tracy Mayer
Onalaska,WI
Summary
Enthusiastic professional committed to process improvement to achieve project goals and enhance positive outcomes. Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Provider Engagement Specialist
Quartz
06.2020 - Current
- Successfully built and maintain strong relationship with contracted providers over a diverse population covering three states including partner group- Gundersen Health System
- Effective collaboration, demonstrated ability to work with multiple departments to facilitate high production with quality customer impact
- Effective prioritization of responsibilities, results oriented to address issues and facilitate prompt resolutions
- Risk adjustment, appeal/grievance resolution, provider orientations and continual education.
LGBTQ+ ERG Chair
Quartz
04.2021 - Current
- Responsible for strategic goal alignment and management of the group's objectives; work closely with Executive Sponsor
- Plan and oversee meetings; represent and act as spokesperson for internal and external initiatives
- Create a safe space for group members to voice concerns
Customer Care Advocate
Quartz
09.2018 - 06.2020
- Assisted and educating employer groups with self-funded plans while supporting all other lines of business in the member and provider queues
- Performed offline work navigating multiple computer systems and applications including Business Objects, OnBase, MyPlanTools, My Quartz Tools, Panviva, Epic
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions
Medical Laboratory Technician
Mayo Clinic Health System
08.2008 - 09.2018
- Ensured quality assurance, quality control, and ethical integrity of all testing performed
- Performed leadership responsibilities, training diverse student and staff members organizational processes and procedures in lab protocols
- Implemented the Team Effectiveness Model, focusing on team structure, collaboration, and communication.
Education
Bachelor of Business Administration -
Viterbo University
12.2017
Associate of Applied Science MLT -
Western Technical College
05.2005
Skills
- Exceptional problem-solving and analytical thinking with demonstrated ability to effectively manage multiple assignments simultaneously
- Lean Six Sigma Yellow Belt Certification, business process improvement using Lean Six Sigma and performance metrics
- Experience in Epic tapestries, Qualtrics, Symplr, Business Objects, OnBase, MS Office (Word, Excel, Power Point, Access, Outlook)
- Excellent written and verbal communication skills; including conflict resolution with successful completion of Crucial Conversations
- Committed to continuous improvement, learning, and development of new skills
Certification
- Lean Six Sigma Yellow Belt Certificate - 06/2022
- Business Process Improvement using Lean Six Sigma and Performance Metrics Training - 06/2022
- Crucial Conversations Certificate - 08/2016
- American Society for Clinical Pathology Certified - 06/2005
Timeline
LGBTQ+ ERG Chair
Quartz
04.2021 - Current
Provider Engagement Specialist
Quartz
06.2020 - Current
Customer Care Advocate
Quartz
09.2018 - 06.2020
Medical Laboratory Technician
Mayo Clinic Health System
08.2008 - 09.2018
Bachelor of Business Administration -
Viterbo University
Associate of Applied Science MLT -
Western Technical College
- Lean Six Sigma Yellow Belt Certificate - 06/2022
- Business Process Improvement using Lean Six Sigma and Performance Metrics Training - 06/2022
- Crucial Conversations Certificate - 08/2016
- American Society for Clinical Pathology Certified - 06/2005
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