Summary
Overview
Work History
Education
Skills
Timeline
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Erin-Niccole Lee

Corona,CA

Summary

Adaptable multifaceted Lead with 8+ years of proven customer service expertise, with great work ethic. Proficient in supporting the customer service team by addressing and assisting with escalated and unforeseen issues. Talented mentor with performance oriented mindset. Aiming to leverage my skills to successfully fill the management role within United.

Overview

6
6
years of professional experience

Work History

Lead Customer Service Representative

United Airlines
05.2022 - Current
  • Oversees and mentors team members to strengthen performance and job expertise.
  • Utilizes organizational skills to manage multiple tasks with accuracy
  • Interacts with customers and peers by providing information and assistance
  • Demonstrates strong communication and problem solving skills to resolve customer inquiries efficiently
  • Provides exemplary customer service to maintain high satisfaction levels

Job Coach

Toward Maximum Independence
09.2021 - 03.2022
  • Developed and maintained relationships with community resources to support job coaching.
  • Provided job coaching for people with disabilities and promoted career development support to improve job skills, wages, and productivity of participants into intergraded employment
  • Provides personal and career counseling as well as behavioral intervention for participants
  • Completes administrative duties, including monthly statistics, progress reports, updating program plans, and data entry utilizing company database programs

Job Coach/Store Clerk

Goodwill Industries Of San Diego County
03.2019 - 07.2021
  • Greet customers and ascertain what each customer wants or needs
  • Provided proactive customer outreach
  • Supervise others and provide on-the-job training
  • Assisted customers by providing information and resolving their complaints
  • Maintained positive experience for customers

BANKER/ TELLER

JPMorgan Chase
07.2017 - 07.2018
  • Established and maintained relationships with individual and business customers
  • Provided assistance with problems these customers may encounter
  • Examine, evaluate, or process loan applications
  • Answer customers questions, and provide information on procedures and/or policies
  • Compile information about new accounts, file related forms and other documents
  • Resolve problems and/or discrepancies concerning accounts of customers

Education

Associate Degree in Nursing - Medical Assisting/Phlebotomy

Arizona College
Glendale, AZ
09.2017

Associate of Science - Criminal Justice

Maricopa Community Colleges - Phoenix College
Phoenix, AZ
06.2015

Skills

  • Leadership
  • Dependable
  • Efficient
  • Communication
  • Active Listening

Timeline

Lead Customer Service Representative

United Airlines
05.2022 - Current

Job Coach

Toward Maximum Independence
09.2021 - 03.2022

Job Coach/Store Clerk

Goodwill Industries Of San Diego County
03.2019 - 07.2021

BANKER/ TELLER

JPMorgan Chase
07.2017 - 07.2018

Associate Degree in Nursing - Medical Assisting/Phlebotomy

Arizona College

Associate of Science - Criminal Justice

Maricopa Community Colleges - Phoenix College

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Erin-Niccole Lee