Delivered exceptional customer service in a fast-paced environment by creating a welcoming atmosphere for patrons while efficiently multitasking to meet diverse needs
Lead Genetic Counselor Assistant & Newborn Screening Coordinator
USF Genetics & Metabolism
Tampa, FL
07.2022 - 01.2024
Collaborated with genetic counselors, clinical geneticists, and metabolic providers to deliver individualized care for patients with rare genetic and metabolic conditions by coordinating genetic testing, communicating with labs, constructing pedigrees, documenting clinic visits, and directly supporting families in understanding results and addressing concerns
Crisis Counselor
Crisis Text Line
Santa Rosa Beach, FL
04.2022 - 07.2023
Completed 30 hours of crisis intervention training and applied active listening, empathy, and problem-solving skills to support diverse individuals in a confidential and secure space
Clinical Research Coordinator
Madigan Army Medical Center
Tacoma, WA
08.2021 - 02.2022
Supported a public health research study by coordinating patient interactions, conducting laboratory experiments, educating participants on study procedures and informed consent, and ensuring accurate data collection and protocol compliance. Developed and published Scientific Publication to Journal of Translational Medicine in Jan 2024
Education
Bachelor of Science - Aviation
Liberty University
St. Petersburg, FL
05-2027
Bachelor of Science - Biomedical Sciences
University of Central Florida
Orlando, Florida
05.2021
Associate of Arts - Dual Enrollment
Northwest Florida State College
Niceville, Florida
05.2017
Profile
LinkedIn: www.linkedin.com/in/billieerinbardwell
Certification
Total Flight Time: 116.5 PIC: 24.3 XC: 26.8
Night: 3.6 IFR: 19.9
Private Pilot Certificate (ASEL)
Instrument Rating
First-Class Medical, Current & Unrestricted
U.S. Passport, Current & Unrestricted
Timeline
Barista
Kahwa Coffee / Foxtail Coffee Co.
02.2024 - Current
Lead Genetic Counselor Assistant & Newborn Screening Coordinator