Erin O'Brien
Rockin Rudys
Missoula,MT
20
years of professional experience
Professional with strong foundation in retail management, customer service and inventory control and displaying product. Demonstrating leadership through effective team collaboration, conflict resolution and strong people skills. Adaptable to evolving retail environments, excelling in inventory control, staff training, and strategic planning. Renowned for reliability and results-focused approach.
Work History
Retail Manager/Buyer
16 Years 8 Months- Worked on the retail floor helping customers with various needs
- Processed cash transactions at register
- Handled point-of-sale transactions efficiently
- Reordered and restocked products to ensure inventory met customer demand.
- Managed purchase orders and invoices for accurate inventory tracking and financial accountability.
- Researched and identified new suppliers and vendors.
- Cultivated relationships with wholesalers and distributors to enhance inventory availability and supply chain efficiency.
- Provided clerks with information to print on price tags such as price, mark-ups or mark-downs or style number.
- Managed concert ticket sales by organizing and displaying what was sold
- Kept inventory of tickets and let promoters know how many tickets had been sold on a regular basis
- Completed financial transactions with ticket promoters for ticket sales
- Had monthly/yearly performance reviews with lower level employees
- Had conflict resolution meetings with employees when needed
- Helped out with various events outside of work that Rockin Rudys was promoting
Scheduler/Alarm Dispatcher
9 Months- Coordinated scheduling for alarm inspectors
- Watched to see if bank inspections went smoothly
- Filled out paperwork when bank inspections were completed
Retail Associate Footwear Department
1 Year 4 Months- Assisted customers with product selection and inquiries, enhancing overall shopping experience.
- Maintained organized merchandise displays, ensuring a visually appealing store environment.
- Collaborated with team members to restock inventory and manage supply levels effectively.
Hostess Trainer
4 Months- Welcomed and seated guests, coordinating with seating arrangements with servers
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready
Education
Bachelor of Arts - Communications
Skills
Inventory management
Inventory control
Store operations
Cash management
Sales promotion
Customer engagement
Customer service management
Merchandising operations
Workforce management
Staff management
Performance coaching
Effective leader
Timeline
Retail Manager/Buyer
Rockin Rudys
08.2009 - 04.2026Read More
Scheduler/Alarm Dispatcher
SBS/Alarm Services
10.2008 - 07.2009Read More
Retail Associate Footwear Department
Sportsman's Warehouse
05.2006 - 09.2007Read More
Hostess Trainer
Famous Dave's
05.2006 - 09.2006Read More
University of Montana
Bachelor of Arts from Communications
Read More
References
Sarah Nielsen: 203-912-3895
Mandi Zillner: 208-890-3752
Paige Judnich: 406-360-1020