Research Operations Manager focused on business metrics, process discipline, and cross-functional problem solving to keep complex workflows on track. Background leading high-volume retail operations, inventory control, coaching, and action plans translates well to coordinating research workflows with 2 to 3 cross-functional groups, maintaining data accuracy, and supporting consistent execution. Partners with leadership to turn performance data into practical next steps and reliable day-to-day operations.
Hi, I’m
ERIN OPRYSKO
Store manager
Oakland,NJ
Summary
Overview
17
years of professional experience
Work History
Starbucks
Store Manager
08.2021 - 06.2026
Job overview
- Directed all business operations for a high-volume retail location while executing strategic company priorities and operational initiatives. Led one of the Top 100 Starbucks stores in North America though operational excellence, disciplined execution, and team leadership. Archived and sustained with 100% Customer Connection Score while improving employee engagement and operational performance. Partners with district leadership to execute organizational initiatives, implement operational changes, and align store performance with company objectives. Used business metrics and performance data to identify opportunities, develop action plans, and improve operational results. Led cross-functional collaboration across district teams to solve operational challenges and improve business outcome. Mentored emerging leaders and supported leadership development initiatives across multiple locations.
- Led daily store operations, ensuring exceptional customer service and product quality.
- Implemented inventory management systems, reducing waste and optimizing stock levels.
- Trained and mentored baristas, fostering a collaborative team environment.
Starbucks
Store Manager
01.2021 - 08.2021
Job overview
- Managed business operations, financial performance, workplace planning, and execution of organizational priorities to align with company goals. Led a team of more than 30 employees though hiring, onboarding, coaching, succession planning, and performance management. Acted as the primary liaison between field leadership and store teams, ensuring clear communication and successful execution of strategic initiatives. Enhanced operational consistency through targeted coaching, accountability measures, and process optimization.
Starbucks Company
Shift Supervisor/ Barista trainer
03.2010 - 12.2020
Job overview
- Supervised daily operations, coordinating team execution to enhance customer experience and ensure operational compliance. Trained and developed new employees and future leaders through structured onboarding and ongoing performance feedback to strengthen team capabilities. Managed staffing, inventory, ordering, and workflow optimization to support operational planning and improve service delivery. Built a collaborative, high-performing culture focused on accountability, customer satisfaction, and operational excellence.
Starbucks Coffee Company
Barista/Barista trainer
01.2009 - 03.2010
Job overview
- Delivered exceptional customer experiences while upholding quality and operational standards. Collaborated with cross-functional team to achieve performance goals in fast-paced environment. Developed communication, relationship-building, and problem-solving skills that prepared for future leadership roles.
Education
Adelphi UniversityGarden City, New York
Bachelor of Arts from Theater
05.2008
University Overview
Skills
Process documentation
Change management
KPI tracking
Inventory management
P&L analysis
Workforce planning
Staff scheduling
Hiring and onboarding
Performance management
Budget management
Customer experience strategy
Training program development
Multi-unit operations
Store audits
Labor forecasting
Compliance monitoring
EXPERIENCE
EXPERIENCE
01-2021Skills
Skills
Analytics,Operations,Operations,Operations,Operations,Leadership & Operations,Leadership & Operations,Leadership & Operations,Leadership & Operations,Leadership & Operations,Business Operations,Business Operations,Business Operations,Business Operations,Business OperationsTimeline
Store Manager
Starbucks
08.2021 - 06.2026
Store Manager
Starbucks
01.2021 - 08.2021
Shift Supervisor/ Barista trainer
Starbucks Company
03.2010 - 12.2020
Barista/Barista trainer
Starbucks Coffee Company
01.2009 - 03.2010
Adelphi University
Bachelor of Arts from Theater