Erin O'Tool

7474 Lakeview Ct. Apt 104 Omaha,NE

Summary

Compliance professional with proven ability to navigate complex regulatory landscapes and support organizational integrity. Known for fostering collaborative team environments and consistently achieving compliance goals. Highly adaptable and reliable, with strong focus on attention to detail and analytical thinking. Searching to secure a long-term position with a stable and growing company that encourages excellence, commitment and accountability towards their employees and clients.

Overview

years of professional experience

Work History

Compliance Specialist

Marvel Medical Staffing

11.2021 - Current

Collaborated with other departments to integrate compliance considerations into daily business operations seamlessly.
Provided expert guidance to colleagues on matters related to regulatory compliance, solidifying company-wide understanding of requirements.
Implement robust record-keeping systems that ensured accurate documentation was maintained according to regulatory requirements at all times.
Assisted in the preparation of regular reports for senior management, detailing compliance activities and progress towards established goals.
Served as a point of contact for employees seeking guidance on compliance matters, instilling confidence in the organization''s commitment to regulatory adherence.
Prepared documentation and records for upcoming audits and inspections.
Reduced instances of non-compliance through meticulous monitoring of internal controls and periodic audits.
Confirmed data and licensing information through investigations and notified violators of required changes to bring operations into compliance.
Maintained a desk count of 60-70 clinicians at a time
Supported team by pitching in to complete special projects.

Client Care Specialist

Ridgeview Animal Hospital

09.2017 - 11.2021

Responded to all client inquiries and asked appropriate questions to facilitate resolution.
Managed high call volume efficiently, prioritizing urgent requests and maintaining composure under pressure.
Effectively manages a full schedule using time-blocking techniques
Demonstrated empathy towards clients situations while maintaining professional boundaries and adhering to company policies.
Participated in regular team meetings to discuss strategies for enhancing overall client experience within the organization.
Established trust with clients through transparent communication about service offerings, pricing structures, timelines, or any other pertinent details related directly or indirectly influencing their decision-making process.
Answered customer questions via telephone, email, and live chat services.
Provided friendly greeting to visitors and gave knowledgeable and authoritative responses.
Finalized sales, processed payments and scheduled deliveries.
Maintained accurate records documenting client interactions, progress updates, completed tasks, or any other pertinent information that may be necessary to effectively manage ongoing relationships with clients.
Create and update client records by entering general data, services provided, and invoice information
Knowledgeable in clinic policies, procedures, prices, food, preventatives, medications
Responsible for everyday tasks, cleaning, and keeping the clinic in sanitary condition

Education

General Studies

Metropolitan Community College

Omaha, NE

High School Diploma -

Millard West High School