Erin S.C. Outram
Tucson
Summary
I Erin S.C. Outram have 10+ years of leadership experience in diverse roles, emphasizing my ability to build and lead teams effectively. I also have over a decade of experience in the service industry in various roles in which I have developed outstanding communication and interpersonal skills. I am always looking to take on new challenges.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Bus Driver
Amphitheater School District
Tucson, AZ
11.2024 - Current
- Kept bus interiors clean and tidy to provide comfortable passenger environments.
- Completed pre- and post-trip bus inspections for safe passenger transportation.
- Assisted passengers with disabilities, ensuring safe boarding, comfortable travel, and proper disembarking procedures were followed.
- Maintained a clean and sanitary bus interior by regularly inspecting for cleanliness, removing trash, and reporting necessary repairs to management.
- Operated bus and navigation equipment in alignment with company safety, DOT, and local traffic standards and regulations.
- Adhered to scheduled routes and accomplished timely drop-offs and pick-ups to comply with preset route criteria.
Driver
Uber
Tucson, Arizona
06.2018 - Current
- Maintain a clean and safe vehicle for the comfort and security of passengers and food items
- Ensure timely and accurate completion of all required paperwork, such as trip logs and maintenance records, in compliance with company policies and regulations.
- Provide exceptional customer service to passengers by ensuring a comfortable and enjoyable ride experience.
- Follow all traffic laws and regulations to ensure the safety of passengers and other road users
- Adhere to all company policies and procedures regarding vehicle maintenance and repairs to ensure the efficient operation of vehicles and minimize downtime.
Safety manager / Bus driver
First student
Tucson, Az
01.2021 - 07.2024
- Develop and conduct safety training programs for bus drivers to ensure compliance with regulatory requirements and best practices.
- Develop and implement safety training programs for bus drivers to ensure compliance with all state and federal regulations.
- Implement a system to track and analyze bus driver performance data, identifying areas for improvement and implementing training programs to address them.
- Monitor and evaluate the effectiveness of safety training programs for bus drivers, making recommendations for improvements as needed.
Operator
SunLink Street Car
Tucson, AZ
09.2019 - 03.2021
- Maintained a safe working environment by enforcing strict adherence to safety guidelines and protocols.
- Upheld quality standards through regular inspections of completed products, addressing any inconsistencies immediately.
- Provided excellent customer service to passengers, assisting them with boarding and exiting the train safely, as well as answering questions about schedules and fares.
- Supported overall system performance by keeping accurate records of daily activities, including passenger counts, delays, incidents, and maintenance needs.
- Maintained safety standards by strictly adhering to operating procedures, following traffic signals, and staying alert to any hazards on the tracks.
- Improved passenger satisfaction by providing timely and accurate route information, maintaining a friendly demeanor, and addressing concerns promptly.
- Ensured smooth operations by conducting thorough pre-trip inspections of vehicle systems and equipment, identifying any issues or potential problems.
Shift Manager
Cinnabon
Tucson, Arizona
10.2017 - 09.2019
- Prepared food items, Cinnamon Rolls, and drinks.
- Placed servings in a blender to make specialty drinks.
- Trained new workers on daily operations.
- Supervised 3–5 employees, scheduled work hours, resolved conflicts.
- Washed dishes and cleaned the work area, cabinets, and ovens.
- Structured and maintained a safe work environment.
- Implement and enforce company policies and procedures to ensure a safe and healthy work environment for employees and customers.
- Review and optimize daily operations to increase efficiency and reduce costs
Customer Service Representative
CircleK
Tucson, Arizona
02.2017 - 03.2019
- Assist customers in finding products and provide recommendations based on their needs and preferences
- Handle customer complaints and resolve issues in a timely and satisfactory manner, ensuring customer satisfaction and loyalty to CircleK.
- Ensure that the store is clean and organized at all times to create a positive shopping experience for customers
- Maintain a positive and professional demeanor when interacting with customers, ensuring a friendly and welcoming atmosphere in the store
- Ensure compliance with CircleK's customer service policies and procedures
School Bus Driver
Guilford County Schools
Greensboro, North Carolina
05.2016 - 10.2016
- Ensure the safety and well-being of students during transportation to and from school and field trips.
- Maintain a clean and safe environment on the school bus, including regular cleaning and disinfecting of surfaces and enforcing safety protocols for students.
- Maintain accurate records of student attendance and behavior on the school bus.
- Provide assistance to students with disabilities, including helping them board and exit the bus safely and ensuring they are properly secured in their seats.
- Demonstrate excellent customer service skills when interacting with students, parents, and school staff.
- Conduct regular safety drills with students to ensure they are prepared for emergency situations.
Delivery Driver
R.Squared Logistics
Burlington, North Carolina
11.2014 - 10.2016
- Maintain a clean and organized delivery truck to ensure efficient loading and unloading of packages.
- Ensure timely and accurate delivery of goods to customers
- Deliver packages safely and in a timely manner to customers' homes and businesses.
- Provide excellent customer service to ensure customer satisfaction and repeat business
- Maintain a detailed log of all deliveries made, including time, location, and any issues encountered
Bus Driver
Lexington City Schools
Lexington, North Carolina
08.2007 - 02.2012
- Ensuring the safety of students while driving and following all traffic rules and regulations.
- Ensure the safety and well-being of students during transportation to and from school and other educational activities
- Maintaining a clean and well-maintained bus interior to ensure a comfortable and safe environment for students
- Maintaining a clean and orderly bus environment to ensure the comfort and safety of students
- Providing a positive and supportive atmosphere for students during their bus ride, fostering a sense of community and ensuring a pleasant experience for all passengers.
Home healthcare Aide
Shipman Family Health Care
High Point, North Carolina
05.2005 - 10.2011
- Assist with medication management
- Assist with daily living activities such as bathing, dressing, and meal preparation.
- Monitor and document patients' vital signs and health status regularly.
- Provided patients with assistance in completing daily tasks, reducing daily burden on family members.
- Maintained a clean, safe home environment for patients through regular housekeeping tasks and adhering to hygiene protocols.
- Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.
Cashier
Burger King
Lexington, North Carolina
04.2003 - 05.2004
- Maintain a friendly and positive attitude towards customers, providing exceptional service at all times.
- Maintain a clean and organized work station to ensure a safe and efficient environment for both employees and customers.
- Accurately process customer orders and payments using the cash register system.
- Accurately handle cash transactions and provide correct change to customers
- Handle customer complaints and resolve issues in a timely and satisfactory manner.
- Promote upselling by suggesting and offering additional products or upgrades to customers
Education
Business Management
Lexington Senior High School
Lexington, North Carolina01.2004
Skills
- Great Customer Service
- Leadership
- Team Building
- Communication
- Interpersonal Skills
- Efficiency Optimization
- Conflict Resolution
- Problem Solving
- Dependable and reliable
- Safety-focused
- Safe driving practices
- Effective communication skills
Certification
- Jul 2021 - Present
- State issue course
- DOT State Instructor
Timeline
Bus Driver
Amphitheater School District
11.2024 - Current
Safety manager / Bus driver
First student
01.2021 - 07.2024
Operator
SunLink Street Car
09.2019 - 03.2021
Driver
Uber
06.2018 - Current
Shift Manager
Cinnabon
10.2017 - 09.2019
Customer Service Representative
CircleK
02.2017 - 03.2019
School Bus Driver
Guilford County Schools
05.2016 - 10.2016
Delivery Driver
R.Squared Logistics
11.2014 - 10.2016
Bus Driver
Lexington City Schools
08.2007 - 02.2012
Home healthcare Aide
Shipman Family Health Care
05.2005 - 10.2011
Cashier
Burger King
04.2003 - 05.2004
Business Management
Lexington Senior High School