Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

TRENISE ROUSSELL

Harvey

Summary

Skilled at optimizing shuttle routes for maximum customer satisfaction, fuel efficiency, and time savings. Excellent interpersonal, communication, and problem-solving abilities.

Overview

25
25
years of professional experience
1
1
Certification

Work History

Bus Driver

Triad Electric & Controls
07.2024 - 09.2024
  • Kept bus interiors clean and tidy to provide comfortable passenger environments.
  • Maintained a clean and sanitary bus interior by regularly inspecting for cleanliness, removing trash, and reporting necessary repairs to management.
  • Adhered to scheduled routes and accomplished timely drop-offs and pick-ups to comply with preset route criteria.
  • Conducted pre-trip inspections of bus for safe operation.

Shuttle Driver

Ochsner Hospital
06.2022 - 07.2024
  • Provided friendly customer service while interacting with passengers in person and on the phone
  • Inspected exterior of vehicle before beginning shift for damage or debris removal
  • Observed traffic laws and followed established routes and schedules
  • Notified dispatch of delays due to traffic or other conditions
  • Ensured passenger comfort throughout the duration of ride by adjusting air conditioning and heating systems as needed
  • Monitored passenger behavior to ensure compliance with company policies and applicable laws
  • Maintained a clean interior of the vehicle by vacuuming, wiping surfaces, and replenishing supplies as needed

Cashier/Parking Attendant

Harrah's Casino
06.1999 - 03.2022
  • Greeted guests with an upbeat and positive attitude
  • Received payment by cash, credit cards, or comps
  • Counted money in the cash drawer at the end of shift to ensure amounts were correct
  • Informed guests of parking fees
  • Answered guests' questions and provided information on policies and procedures
  • Monitored traffic flow on surveillance cameras
  • Communicated traffic and parking rules and other information to special event visitors
  • Report any unsafe behavior/hazard to management or appropriate authorities

Retention Specialist

RCH Management
08.2018 - 04.2020
  • Provided excellent customer service and ensured customer satisfaction in a timely and efficient manner
  • Worked in the field with customers who were past due on their accounts to restore services
  • Processed cash and credit card transactions or future-dated payments
  • Retrieved customer equipment when needed
  • Recorded actions taken to resolve account issues
  • Utilized advanced skills in solving problems and making accurate decisions to implement strategies that brought about immediate results
  • Scheduled own driving routes in accordance with peak traffic time frames often planning for up to three alternative routes in cases of emergencies
  • Demonstrated good driving skills in compliance with company policy

Education

General Studies -

L.B.Landry
05.1989

Skills

  • Great Customer Service
  • Analytical Skills
  • Organizational Skills
  • Communication Skills
  • Microsoft Office Skills

Certification

  • Passenger Endorsement
  • Commercial Drivers License
  • TWIC Card

References

References available upon request

Timeline

Bus Driver

Triad Electric & Controls
07.2024 - 09.2024

Shuttle Driver

Ochsner Hospital
06.2022 - 07.2024

Retention Specialist

RCH Management
08.2018 - 04.2020

Cashier/Parking Attendant

Harrah's Casino
06.1999 - 03.2022

General Studies -

L.B.Landry

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