Erin Parkinson
Winter Springs
Summary
Experienced in healthcare procedures and patient assistance. Adept at utilizing strong organizational skills to maintain efficient office operations and support patient care. Possessing knowledge of medical terminology and clinical protocols to ensure smooth coordination and effective patient communication throughout the healthcare process.
Overview
11
11
years of professional experience
Work History
Medical Assistant
AdventHealth
03.2020 - Current
- Provides support to physicians and other medical staff. scheduling appointments taking vital signs and administering medications and injections.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
Front Desk Receptionist
The Ear, Nose throat and plastic surgery Associate
03.2018 - 02.2020
- I worked in the Fyzical Department I made appointments for patients checked insurances. I also obtained records and orders.
- Developed strong working relationships with team members, fostering a positive work environment.
- Completed data entry and filing to keep records updated for easy retrieval.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Completed all tasks in compliance with company policies and procedures.
Financial Counselor and Insurance Verification
Orlando Health
07.2017 - 02.2018
- I verify insurance with major insurance companies. I obtain pre-approved and prior authorization for inpatient and outpatient procedures.
- Worked with clients to develop personal recommendations for improvement of financial circumstances, reducing debt and increasing income.
- Cultivated a positive, non-judgmental environment for clients to openly discuss their financial challenges and concerns.
- Contacted insurance providers to obtain key information regarding patient benefits and to submit documentation for accounts.
Front Desk Receptionist
Nirvana
02.2016 - 05.2017
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
Receptionist
Ability
10.2014 - 01.2016
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
Education
CCMA -
Valencia Community College
05.2023
CNA - undefined
Orlando Tech-Orlando Florida
02.2002
Skills
- Communication
- Managed High Volume caseloads
- Vital signs
- Administering Injections and Medications
- Organization
- EPIC
- Setting Appointments
- Verification of insurance
- HIPAA compliance
- Patient scheduling
- Customer service
- Medical terminology knowledge
- EMR / EHR
- Direct patient care
- Reliable team player
- Electronic health records
- Electronic medical records
- Compassionate
- CPR
- Immunization administration
Timeline
Medical Assistant
AdventHealth
03.2020 - Current
Front Desk Receptionist
The Ear, Nose throat and plastic surgery Associate
03.2018 - 02.2020
Financial Counselor and Insurance Verification
Orlando Health
07.2017 - 02.2018
Front Desk Receptionist
Nirvana
02.2016 - 05.2017
Receptionist
Ability
10.2014 - 01.2016
CNA - undefined
Orlando Tech-Orlando Florida
CCMA -
Valencia Community College
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