Summary
Overview
Work History
Education
Skills
Timeline
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Erin Pettyjohn

Fargo,North Dakota

Summary

Offering strong interpersonal skills and passion for customer service, well-suited to thrive in busy and dynamic environment. Brings ability to quickly learn and adapt, combined with effective communication and organizational abilities. Ready to use and develop communication and multitasking skills in Marketing Student Experience role.

Overview

1
1
year of professional experience

Work History

Hostest

Longhorn Steakhouse
10.2024 - Current
  • Greeted and seated guests promptly, ensuring a welcoming atmosphere.
  • Managed reservation system, optimizing table assignments for efficiency.
  • Assisted servers with menu knowledge, enhancing guest experience and satisfaction.
  • Coordinated with kitchen staff to communicate guest needs and special requests.
  • Handled guest inquiries and complaints professionally, promoting positive relationships.
  • Trained new hostesses on front-of-house protocols and customer service expectations.
  • Answered customer questions about hours, seating, and menu information.
  • Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.

Cleaner

General Cleaning
05.2024 - 07.2024
  • Cleaned and sanitized various surfaces to maintain high standards of hygiene.
  • Operated cleaning equipment effectively to ensure thorough cleaning of designated areas.
  • Followed safety protocols and procedures while handling cleaning materials and tools.
  • Organized cleaning supplies and equipment for efficient workflow and accessibility.
  • Communicated with team members to coordinate cleaning tasks and schedules efficiently.
  • Adapted to varying work environments, demonstrating flexibility in task execution.

Education

Bachelor of Science - Marketing

North Dakota State University
Fargo, ND
05-2028

High School Diploma -

Esko High School
Esko, MN
05-2024

Skills

  • Customer service
  • Effective multitasking
  • Interactive communication skills
  • Patience and empathy
  • Phone etiquette

Timeline

Hostest

Longhorn Steakhouse
10.2024 - Current

Cleaner

General Cleaning
05.2024 - 07.2024

Bachelor of Science - Marketing

North Dakota State University

High School Diploma -

Esko High School

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