Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Erin Presswood

Kansas City,MO

Summary

Healthcare IT Project Manager with 8+ years of experience partnering with healthcare organizations to implement SaaS solutions and improving operational workflows. Experienced serving as the primary advisor for client portfolios, guiding organizations through discovery, onboarding initiatives, implementation, workflow optimization, and long-term adoption while partnering closely with executive stakeholders and cross-functional teams. Recognized for building trusted customer relationships, solving complex business challenges, and translating business goals into successful technology implementations. Passionate about helping healthcare organizations improve workflows, maximize technology investments, and achieve measurable business outcomes through collaborative partnership.

Overview

9
9
years of professional experience

Work History

Project Manager | Customer Implementations & Strategic Engagement

SparkChange Healthcare
11.2024 - Current
  • Led SaaS implementations from discovery through go-live, aligning customer expectations, project milestones, and cross-functional teams to deliver successful outcomes.
  • Partner with healthcare organizations to implement and optimize revenue cycle SaaS solutions while serving as the primary advisor throughout onboarding, implementation, and ongoing optimization.
  • Acted as primary point of contact for portfolio of healthcare organizations during implementation and ongoing optimization.
  • Translated customer goals into implementation strategies, solution designs, Jira requirements, and testing plans that enabled technical teams to deliver solutions aligned with business needs.
  • Facilitated weekly client implementation meetings to align stakeholders and remove roadblocks, ensuring momentum throughout implementation lifecycle.
  • Work closely with Product, Engineering, Operations, and Customer Success to translate customer feedback into implementation strategies and technical solutions.
  • Balance customer priorities, implementation timelines, and engineering capacity while proactively identifying risks and recommending next steps.
  • Develop implementation documentation, playbooks, and standardized processes that improve consistency across projects and make future implementations more efficient.

Build Room Manager

Complete Technology Services LLC
10.2023 - 11.2024
  • Led customer implementation projects by partnering with clients, vendors, and internal teams to deliver successful outcomes while improving project execution, operational efficiency, and customer satisfaction.
  • Served as the primary customer contact throughout project delivery, building trusted relationships through proactive communication and dependable execution.
  • Guided customers through planning, implementation, scheduling, and issue resolution while ensuring expectations remained aligned with project objectives.
  • Collaborated with internal teams and external vendors to remove obstacles, coordinate resources, and maintain project momentum.
  • Improved project planning and communication processes that enhanced the overall customer experience.
  • Identified opportunities to improve workflows, reduce delays, and create more efficient project delivery processes.
  • Reduced project rework by 15% by strengthening quality review processes and team communication.
  • Reduced project costs by 10% through vendor negotiations and strategic resource planning.

Solution Delivery Consultant

Netsmart
10.2021 - 11.2024
  • Guided healthcare organizations through onboarding and implementation, ensuring solutions aligned with operational goals and clinical workflows.
  • Partnered with healthcare organizations to implement SaaS healthcare technology solutions while serving as a trusted advisor throughout onboarding, workflow optimization, user adoption, and go-live.
  • Built strong customer relationships by providing strategic guidance, workflow consulting, and proactive communication throughout each engagement.
  • Facilitated discovery sessions to understand business objectives and recommend implementation strategies that supported customer success.
  • Delivered training and workflow consulting that increased customer confidence and encouraged successful platform adoption.
  • Worked collaboratively with Product, Implementation, Development, and Support teams to resolve challenges and improve the customer experience.

Senior Change Implementation Analyst

Oracle | Cerner Corporation
05.2018 - 10.2021
  • Supported healthcare organizations through system implementation, workflow improvements, and revenue cycle optimization.
  • Implemented system enhancements that improved institutional and professional billing workflows.
  • Worked with customers and internal teams to troubleshoot production issues and develop practical solutions.
  • Designed custom rules and edits to improve claim accuracy and system performance.
  • Delivered Cerner Millennium training and workflow guidance to new associates and end users.
  • Queried CCL tables and performed testing to support implementation, troubleshooting, and production readiness.

Finance Specialist

Blue Cross Blue Shield Of Kansas
11.2017 - 04.2018
  • Processed invoices, negative invoices, group payments, and individual payments for clients.
  • Communicated effectively with teammates, reps and insureds.
  • Reviewed and submitted financial documentation and reports to support business financial goals and objectives.

Education

Associates of Science - Health Information Management

Washburn University of Topeka
Topeka, KS

Bachelor of Health Science - Health Service Administration

Washburn University
Topeka, KS

Skills

  • Project Management
  • Revenue Cycle Optimization
  • Strategic Client Engagement
  • Cross-Functional Collaboration
  • Healthcare SaaS Implementations
  • Executive Communication
  • Leadership
  • Revenue Cycle
  • Salesforce
  • Customer Success
  • Process Improvement
  • Jira
  • Client Onboarding
  • Power BI

Accomplishments

  • Managed a portfolio of five enterprise healthcare organizations, leading 12-17 concurrent SaaS implementation and optimization projects while maintaining an approximately 95% on-time delivery rate.
  • Directed a large-scale migration of 67,000 appointment types and scheduling requests in two days, eliminating an estimated 1,100 - 2,200 hours of manual work while minimizing operational disruption for the client.
  • Partnered with healthcare leaders to prioritize implementation roadmaps based on business goals and operational impact.
  • Built trusted relationships with executive and operational stakeholders through proactive communication, organized project leadership, and consistent follow-through, resulting in client referrals and expanded business opportunities.
  • Developed ROI analyses and implementation strategies that helped healthcare organizations prioritize automation initiatives and improve operational efficiency.

Timeline

Project Manager | Customer Implementations & Strategic Engagement

SparkChange Healthcare
11.2024 - Current

Build Room Manager

Complete Technology Services LLC
10.2023 - 11.2024

Solution Delivery Consultant

Netsmart
10.2021 - 11.2024

Senior Change Implementation Analyst

Oracle | Cerner Corporation
05.2018 - 10.2021

Finance Specialist

Blue Cross Blue Shield Of Kansas
11.2017 - 04.2018

Associates of Science - Health Information Management

Washburn University of Topeka

Bachelor of Health Science - Health Service Administration

Washburn University

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Erin Presswood