Summary
Overview
Work History
Education
Skills
Timeline
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Jenifer Thrall

Milford,Connecticut

Summary

Strategic Analyst/Product Manager with proven experience in the tech industry. Known for robust leadership skills and adeptness at driving product development from inception to execution. Successfully implemented innovative strategies, improved operational efficiencies, and spearheaded cross-functional teams to boost product quality and value-add.

Overview

17
17
years of professional experience

Work History

Director, Strategic Implementations

RealPage
Richardson, TX
06.2023 - 01.2025
  • Manage the config, build, delivery, and adoption of front and back office property management software for top ACV, strategic customers.
  • Act as the primary point of contact for high-value customers throughout the software implementation process; addressing concerns, removing blockers, facilitating platform enhancement requests, and proactively mitigating risk.
  • Prepare Steering Committee collateral for senior leadership on overall program status, KPIs, blockers, and decisions needed.

Senior Product Manager, Enterprise Applications

Datto
Norwalk, CT
12.2020 - 03.2023
  • Responsible for overall Agile SDLC processes as they relate to the ERP/CPQ platform; leading sprint refinement/grooming and planning sessions; ensuring that acceptance criteria and QA responsibilities are well understood by the build/test teams and meet the 'Definition of Ready'.
  • Accountable for ensuring the backlog included an N+3 repository of fully groomed tickets in support of the quarterly roadmap goals and commitments.
  • Conducted quarterly planning across CRM, ERP, CPQ, and e-Comm platforms, consolidating intake across stakeholders, facilitating t-shirt sizing, and resource load balancing while managing technical and functional dependencies.
  • Built rapport as a trusted IT partner; created and fostered transparency, provided insight, influenced decisions, facilitated collaboration, and negotiated tradeoffs.

Product Manager, E-Commerce

Datto
Norwalk, CT
02.2019 - 12.2020
  • Responsible for defining and driving the product vision by creating a clear, actionable product roadmap that aligns with business goals and customer needs.
  • Lead the creation and prioritization of the e-Comm roadmap, ensuring key features, improvements, and fixes are delivered in a timely manner.
  • Regularly update products and features based on focus group feedback, market trends, and new technologies to stay competitive and meet evolving customer needs.

Digital Product Manager

SUBWAY®Restaurants
Milford, CT
11.2016 - 01.2019
  • Liaise with the Strategy, Platform Vendor, Marketing, and Ops teams to gather and manage requirements related to the Subway MyWay Rewards program.
  • Draft requirements into detailed user stories and acceptance criteria that accurately capture the functional specifications of new software features.
  • Brief the Product Management team on new features and campaigns, and communicate cross-product gap assessments with the Loyalty Analytics Manager, managing KPIs, and driving ongoing success.

Senior Business Analyst

News America Marketing
Wilton, CT
04.2008 - 10.2016
  • Collaborated with stakeholders and third-party partners to identify strategy, roadmap, and solution design for system implementation.
  • Facilitated discussions to elicit business requirements, and ensure timely communication of meeting decisions and action items.
  • Delivered prototype walkthroughs and training to business stakeholders to ensure a well-rounded understanding and buy-in of deliverables.
  • Provided direction to offshore technical resources during the design, development, and testing phases of the SDLC.
  • Provided actionable information to management on deliverables, schedule, scope, and project risks around application releases.
  • Authored detailed release notes for business stakeholders to ensure releases were well understood and were utilized as designed.

Education

Bachelor of Arts - Economincs

University of Connecticut
Storrs, CT
05-2007

Skills

  • Team building
  • Change management
  • Cross-functional team leadership
  • Project management
  • Program management
  • Agile scrum environments
  • Agile transformation
  • Agile sprint management
  • JIRA software
  • IT governance

Timeline

Director, Strategic Implementations

RealPage
06.2023 - 01.2025

Senior Product Manager, Enterprise Applications

Datto
12.2020 - 03.2023

Product Manager, E-Commerce

Datto
02.2019 - 12.2020

Digital Product Manager

SUBWAY®Restaurants
11.2016 - 01.2019

Senior Business Analyst

News America Marketing
04.2008 - 10.2016

Bachelor of Arts - Economincs

University of Connecticut

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Jenifer Thrall