Erin Reffitt
Fitchburg,MA
Summary
Dynamic Family Support Specialist with Seven Hills Foundation, skilled in client advocacy and resource coordination. Successfully enhanced family engagement strategies, resulting in improved client outcomes. Leveraged emotional intelligence and organizational skills to mentor staff and foster trusting relationships, ensuring compliance and optimal support for families navigating community resources.
Overview
5
5
years of professional experience
Work History
Family Support Specialist
Seven Hills Foundation
04.2021 - Current
- Provided direct support to families in accessing community resources and services.
- Monitored client progress and adjusted support strategies as needed for optimal outcomes.
- Documented case notes accurately to ensure compliance with organizational standards and policies.
- Mentored new staff on best practices in family engagement and support techniques.
- Conducted regular home visits to assess family progress and adjust support plans as needed.
- Established trusting relationships with clients, fostering a supportive environment conducive to growth and change.
Education
Bachelor of Science - Human Services
Fitchburg State University
Fitchburg, MA05.2021
Skills
- Service planning
- Professional boundaries
- Emotional intelligence
- Client advocacy
- Case management
- Teamwork and collaboration
- Time management
- Organizational skills
- Family engagement
- Resource coordination
Timeline
Family Support Specialist
Seven Hills Foundation
04.2021 - Current
Bachelor of Science - Human Services
Fitchburg State University