Erin Reidy
NE Edmond,Oklahoma
Summary
With extensive experience in the restaurant industry, I have developed valuable skills to tackle any challenge. My expertise lies in delivering exceptional customer service and ensuring guest satisfaction. I excel at multitasking, enhancing dining experiences, and driving sales growth. Through years of managing various tasks simultaneously, I have honed the ability to create memorable experiences for diners while increasing revenue for the establishment.
Overview
5
5
years of professional experience
Work History
Restaurant Server
The Big Biscuit
06.2023 - Current
- Cultivated warm relationships with regular customers.
- Handled customer complaints professionally, resolving issues promptly to maintain positive relationships.
- Boosted overall sales by confidently recommending daily specials and upselling menu items.
- Enhanced customer satisfaction by providing attentive and personalized service during busy shifts.
- Trained new hires on restaurant policies, procedures, and exceptional customer service standards.
- Increased sales significantly by upselling higher-end products to customers.
To-Go Server
Texas Roadhouse
05.2022 - 06.2023
- Demonstrated excellent communication skills when interfacing with customers over the phone or in-person, resulting in positive feedback and repeat business.
- Maintained timely communication with both kitchen staff and customers regarding any potential delays or issues, ensuring transparency and managing expectations effectively.
- Managed multiple orders simultaneously while maintaining attention to detail, ensuring proper packaging and presentation for each item.
- Handled cash transactions accurately, contributing to a well-balanced till at shift''s end.
- Increased drink, appetizers, entree, and dessert orders by suggestively selling daily specials or popular items.
Customer Service Representative
Breakaway Indoor Playground
08.2019 - 05.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Oklahoma State University
Stillwater, OKEsthetics License - Esthetician School
Central Oklahoma College
Oklahoma City, OK11.2024
High School Diploma -
Edmond Memorial High School
Edmond, OK05.2021
Skills
- Critical thinking skills
- Excellent communication skills
- Proactive and self-motivated
- Exceptional organizational skills
- Upselling
- Customer service
- Cleaning experience
- Leadership roles
- Detail-oriented
- Memory retention
- Item promotion
Timeline
Restaurant Server
The Big Biscuit
06.2023 - Current
To-Go Server
Texas Roadhouse
05.2022 - 06.2023
Customer Service Representative
Breakaway Indoor Playground
08.2019 - 05.2021
Oklahoma State University
Esthetics License - Esthetician School
Central Oklahoma College
High School Diploma -
Edmond Memorial High School
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