Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

ERIN REITZ

OMAHA

Summary

Experienced customer service professional with expertise in call center operations, sales, and customer support. Skilled in handling inbound/outbound calls, emails, and chats, providing accurate information, and resolving customer inquiries. Adept at multitasking, working in fast-paced environments, and maintaining attention to detail. Proficient in various computer applications and databases. Committed to delivering exceptional customer experiences and building strong relationships.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Usher

Metropolitan Entertainment & Convention Authority
04.2025 - Current
  • Guide guests to seats, enhancing event experience and ensuring safety compliance.
  • Facilitate smooth crowd flow, reducing wait times and improving guest satisfaction.
  • Coordinate with team to address seating issues, maintaining order during events.
  • Assist in emergency protocols, ensuring swift and safe evacuation when necessary.

Customer Account Specialist

LovelySkin
08.2020 - Current
  • Handle inbound customer interactions, providing accurate answers and personalized product recommendations.
  • Resolve customer complaints professionally, ensuring high satisfaction and retention rates.
  • Collaborate with teams to maintain accurate product details and ensure prompt order shipments.
  • Train new employees, fostering a supportive and efficient work environment.
  • Consistently exceed sales quotas, earning promotions for outstanding performance.

Customer Care Specialist

Hayneedle
10.2018 - 08.2020
  • Managed customer inquiries, orders, and returns while consistently exceeding performance metrics. Contributed to sales growth and enhanced customer satisfaction.
  • Trained new employees, supported special projects, and consistently recognized as a top performer.
  • Provided comprehensive phone support, guiding customers through product assembly and resolving complex issues.
  • Developed strong rapport, leading to repeat business.

Part Time Assistant Teacher

Garden Patch CLC
01.2018 - 10.2018
  • Created engaging learning activities, enhancing children's educational experiences.
  • Ensured child safety by monitoring play areas and enforcing safety protocols.
  • Communicated effectively with caregivers about children's progress and important updates.
  • Maintained cleanliness by sanitizing work and play areas daily.
  • Trained new assistant teachers, ensuring smooth onboarding.
  • Built strong relationships with children and caregivers, fostering trust.
  • Recognized as Assistant Teacher of the Month multiple times.
  • Adapted to various age groups, providing tailored support.

Temp. Onboarding Operations Team Member

OccuVax
08.2017 - 12.2017
  • Managed multi-channel customer communications, ensuring HIPAA compliance and accurate vaccine information dissemination. Streamlined nurse recruitment process, improving operational efficiency.
  • Train new employees and support other teams, contributing to increased sales and exceeding quotas.
  • Optimized appointment scheduling and paperwork processes, significantly reducing turnaround time. Consistently exceeded sales quotas, driving revenue growth for the organization.

Full Time Assistant Teacher

Garden Patch Creative Learning Center
02.2016 - 03.2017

Inbound Sales Representative

Omaha Steaks
11.2014 - 03.2015
  • Answered incoming calls, addressing customer inquiries about products and services.
  • Assisted customers with order placements, ensuring accuracy and efficiency.
  • Resolved customer issues independently when escalation team was unavailable.
  • Consistently exceeded sales quotas, earning frequent rewards.
  • Built strong rapport with customers, enhancing satisfaction and loyalty.

Nanny/Housekeeper

Meridianville, AL
01.2014 - 05.2014
  • Supervised and engaged children in educational and recreational activities, enhancing their learning.
  • Prepared nutritious meals and taught cooking skills, promoting healthy eating habits.
  • Managed household tasks including cleaning, laundry, and errands, ensuring a well-organized home.
  • Administered medications and managed behavioral issues, contributing to children's well-being.
  • Advanced children's homeschooling progress, achieving educational milestones.

Crew Member

McDonald's
12.2012 - 09.2013
  • Greeted and assisted customers, processed orders and payments, promoted new deals and upsizing options.
  • Maintained restaurant cleanliness per sanitation procedures and policies.
  • Prepared and cooked food for serving or packing.
  • Ensured equipment functionality through regular checks.
  • Supported team during absences and high-demand periods.
  • Monitored stock levels and managed inventory.
  • Awarded Crew Member of the Month for exceptional service and teamwork.

Education

Associate of Applied Science - Medical Assisting (Incomplete)

Metropolitan Community College
Omaha, NE

High School Diploma - General Studies

Lincoln Northstar Highschool
Lincoln, NE
12.2013

Skills

  • Service excellence
  • Customer engagement via live chat
  • HIPAA Compliance
  • Detail-oriented data management
  • Databases
  • MS Excel
  • Sales experience
  • Medical Billing and Coding

Certification

  • HIPAA Compliance Certification
  • OccuVax
  • Aug 2017 - Dec 2017

Timeline

Usher

Metropolitan Entertainment & Convention Authority
04.2025 - Current

Customer Account Specialist

LovelySkin
08.2020 - Current

Customer Care Specialist

Hayneedle
10.2018 - 08.2020

Part Time Assistant Teacher

Garden Patch CLC
01.2018 - 10.2018

Temp. Onboarding Operations Team Member

OccuVax
08.2017 - 12.2017

Full Time Assistant Teacher

Garden Patch Creative Learning Center
02.2016 - 03.2017

Inbound Sales Representative

Omaha Steaks
11.2014 - 03.2015

Nanny/Housekeeper

Meridianville, AL
01.2014 - 05.2014

Crew Member

McDonald's
12.2012 - 09.2013

High School Diploma - General Studies

Lincoln Northstar Highschool

Associate of Applied Science - Medical Assisting (Incomplete)

Metropolitan Community College

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