Erin Rodgers
Warrensville Heights,OH
Summary
Well-qualified Quality Control Inspector proficient in documentation, reporting and compliance standards. Meticulous and methodical professional with a deep understanding of manufacturing and production operations. Bringing seven years of related experience.
Overview
15
15
years of professional experience
Work History
Quality Inspector
Norman Noble Inc.
04.2023 - Current
- Inspect Medical Devices for the human body with accuracy, reporting problems or defects quickly.
- Recorded inspection and test data such as weights, temperatures, grades and quantities inspected and graded.
- Collected samples during production and tested randomly to determine in-process product quality.
- Presented clear, organized data in graphs, charts, tables and written reports.
- Liaised between production and quality assurance departments to streamline processes and increase daily productivity.
- Discarded and rejected products, materials and equipment not conforming with specifications.
- Performed frequent visual inspections to root out tolerance and compliance issues.
- Worked with specific production team members to rectify production issues and maintain high-quality final products.
Customer Service Manager
Flood's Urban Seafood
05.2020 - 04.2023
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Kept accurate records to document customer service actions and discussions.
Machine Operator
Graphic Packaging International
01.2018 - 12.2019
- Complied with company and OSHA safety rules and regulations.
- Compiled reports analyzing performance data and presented findings and results.
- Updated daily production logs and informed management of production incidents or non-conformance issues.
- Set up and ran machinery to produce exceptional products for industrial needs.
State Tested Nursing Assistant
Legacy Medical Staffing Agency
04.2008 - 12.2018
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Secured patient information and maintained patient confidentiality by completing and safeguarding all medical records.
Education
Manufacturing - Computer Numerically Controlled (CNC) Machinist Technology
Cleveland Industrial Training
1311 Brookpark Rd. Cleveland, Ohio 4410901.2016
Skills
- Tool Use Understanding
- Legal Requirements Interpretation
- Measuring Instruments and Tools
- Preliminary Testing
- Keen Eye for Detail
- Computer-Aided Manufacturing
- Document Quality
- Quality Assurance Controls
- SAP Software
Timeline
Quality Inspector
Norman Noble Inc.
04.2023 - Current
Customer Service Manager
Flood's Urban Seafood
05.2020 - 04.2023
Machine Operator
Graphic Packaging International
01.2018 - 12.2019
State Tested Nursing Assistant
Legacy Medical Staffing Agency
04.2008 - 12.2018
Manufacturing - Computer Numerically Controlled (CNC) Machinist Technology
Cleveland Industrial Training
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