Erin Rodgers
Warrensville Heights,OH
Summary
Well-qualified Quality Control Inspector proficient in documentation, reporting and compliance standards. Meticulous and methodical professional with a deep understanding of manufacturing and production operations. Bringing seven years of related experience.
Overview
15
15
years of professional experience
Work History
Quality Inspector
Norman Noble Inc.
5500 Avion Park Dr. Highland Hts., Ohio 44143
04.2023 - Current
- Inspect Medical Devices for the human body with accuracy, reporting problems or defects quickly.
- Recorded inspection and test data such as weights, temperatures, grades and quantities inspected and graded.
- Collected samples during production and tested randomly to determine in-process product quality.
- Presented clear, organized data in graphs, charts, tables and written reports.
- Liaised between production and quality assurance departments to streamline processes and increase daily productivity.
- Discarded and rejected products, materials and equipment not conforming with specifications.
- Performed frequent visual inspections to root out tolerance and compliance issues.
- Worked with specific production team members to rectify production issues and maintain high-quality final products.
Customer Service Manager
Flood's Urban Seafood
4353 Northfield Rd. Warrensville Hts., Ohio 44128
05.2020 - 04.2023
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Kept accurate records to document customer service actions and discussions.
Machine Operator
Graphic Packaging International
6385 Cochran Rd. Solon, Ohio 44139
01.2018 - 12.2019
- Complied with company and OSHA safety rules and regulations.
- Compiled reports analyzing performance data and presented findings and results.
- Updated daily production logs and informed management of production incidents or non-conformance issues.
- Set up and ran machinery to produce exceptional products for industrial needs.
State Tested Nursing Assistant
Legacy Medical Staffing Agency
9511 Vista Way Cleveland, Ohio 44125
04.2008 - 12.2018
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Secured patient information and maintained patient confidentiality by completing and safeguarding all medical records.
Education
Manufacturing - Computer Numerically Controlled (CNC) Machinist Technology
Cleveland Industrial Training
1311 Brookpark Rd. Cleveland, Ohio 4410901.2016
Skills
- Tool Use Understanding
- Legal Requirements Interpretation
- Measuring Instruments and Tools
- Preliminary Testing
- Keen Eye for Detail
- Computer-Aided Manufacturing
- Document Quality
- Quality Assurance Controls
- SAP Software
Timeline
Quality Inspector
Norman Noble Inc.
04.2023 - Current
Customer Service Manager
Flood's Urban Seafood
05.2020 - 04.2023
Machine Operator
Graphic Packaging International
01.2018 - 12.2019
State Tested Nursing Assistant
Legacy Medical Staffing Agency
04.2008 - 12.2018
Manufacturing - Computer Numerically Controlled (CNC) Machinist Technology
Cleveland Industrial Training