Erin Ross
Lenexa,KS
Summary
Goal-driven mental health professional well-versed in recruiting, training and managing employees to provide exceptional member support and services. Highly organized and hardworking with excellent planning and program management skills. Currently Licensed as a Masters Level Psychologist in Kansas.
Overview
20
20
years of professional experience
Work History
Associate Manager, Clinical Health Services
Aetna Better Health of Kansas
05.2022 - Current
- Managed and supervised Long-Term Services and Supports (LTSS) and Waiver healthcare case management team for Kansas
- Contributed to the successful implementation and ongoing maintenance of action plans, initiatives, and strategies for Clinical Health Services policies and procedures
- Collaborated closely with senior management on strategic planning efforts, aligning departmental goals with overarching company objectives
- Managed recruitment processes, training programs, and ongoing coaching for employees
- Conducted regular performance evaluations of staff members, providing constructive feedback and identifying areas for growth
- Collaborated with staff to analyze and review compliance data, ensuring adherence to state and company contractual requirements
- Maintained team cohesion by providing regular, concise communication and feedback to support achievement of organizational goals
- Led Autism Waiver workgroup, providing expertise and facilitating ongoing process review to overcome barriers in accessing member services
- Engaged in weekly complex clinical and PRTF case rounds to foster collaboration with other departments and internal staff in order to effectively address member's support needs
Team Leader
Johnson County Mental Health Center
12.2013 - 05.2022
- Supported a team of case managers and therapists in delivering comprehensive community and office-based services to youth with severe emotional disabilities, improving outcomes for both clients and their families
- Led and participated in efforts to enhance planning, management, and administration of the Children and Family Services program. Actively attended management meetings to contribute towards identifying and implementing strategies for optimal program operation
- Established and nurtured relationships with community agencies and schools by networking and attending meetings, ensuring seamless collaboration between JCMHC programs and relevant community organizations
- Oversaw clinical treatment and progress for clients in psychiatric residential treatment facilities, actively contributing to bi-weekly treatment reviews
Clinician
Johnson County Mental Health Center
11.2011 - 12.2013
- Delivered evidence-based therapeutic interventions to individuals and families, both at the office or their residence
- Conducted clinical intakes and assessments to evaluate service needs for new clients
- Achieved proficiency in conducting SED Waiver eligibility assessments and processing required paperwork
- Conducted acute hospital and Psychiatric Residential Treatment Facility screenings for individuals in potential danger to themselves or others
- Developed and implemented community safety plans for diversion or discharge from inpatient settings
Clinical Therapist
Osawatomie State Hospital
09.2009 - 11.2011
- Designed and provided individual and group therapy to reduce symptoms/distress, educate patients, and facilitate placement in the community
- Delivered crisis intervention, risk assessment, and diagnostic impression utilizing the DSM-IV for adult inpatient psychiatric patients. Created tailored treatment plans based on individual needs
- Collaborated with colleagues to ensure a therapeutic environment and optimize patient care outcomes.
Qualified Mental Health Professional-PRN
Truman Medical Center
03.2009 - 09.2009
- Conducted psychosocial and drug and alcohol assessments with adult inpatient psychiatric patients and composed comprehensive reports
- Provided crisis intervention, risk assessment, and diagnostic impression utilizing the DSM-IV to an adult inpatient psychiatric population.
Case Manager
Wyandot Center for Community Behavioral Healthcare
03.2009 - 09.2009
- Participated in treatment planning for SED children and adolescents in Wyandotte County in averting hospitalization or following discharge from the hospital
- Directly involved in planning and advocacy for SED children and adolescents in the areas of education and vocation, residential, financial, health, leisure and social supports
- Provided supportive counseling to SED children and adolescents and their families in the development of strengths and supports, skill development, decision-making and problem-solving.
Clinical Psychology Student Intern
Rainbow Mental Health Facility
08.2008 - 12.2008
- Planned and conducted individual and group therapy for adult psychiatric patients in a 50-bed inpatient psychiatric facility to assist in stabilization, rehabilitation, and preparation for discharge
- Participated in treatment planning and conducting suicide risk assessments.
Clinical Psychology Student Intern
Family Life Center
01.2008 - 06.2008
- Conducted outpatient individual co-therapy with children, adolescents and adults in a mental health population
- Administered intellectual and psychological assessments and composed comprehensive reports to assist in diagnosis and treatment planning.
Truancy Diversion Counselor
Truancy Diversion Program, Pittsburg State University
01.2008 - 05.2008
- Conducted co-therapy with children, adolescents, and their families using a family systems model of therapy
- Monitored client progress in program and implemented adjustments as needed.
Psychosocial Leader
Wyandot Center for Community Behavioral Healthcare-Club YES Program
12.2004 - 08.2006
- Supervised groups for severely emotionally and behaviorally disturbed children and adolescents aged 5-18
- Developed and provided structured activities to facilitate enhancement of social skills
- Worked with individual participants in context of group activity to assist them in successful group engagement.
Education
Master of Science Degree-Clinical Psychology -
Pittsburg State University
Pittsburg, KS01.2008
Bachelor of Arts Degree- Psychology -
The University of Kansas
Lawrence, KS01.2007
Associate of Arts Degree-Liberal Arts -
Independence Community College
Independence, KS01.2003
Skills
- Staff Management and Mentoring
- Strategic planning
- Crisis Management
- Teamwork and Collaboration
- Proficiency in Microsoft Office Suite and Excel
- Leadership Development
Timeline
Associate Manager, Clinical Health Services
Aetna Better Health of Kansas
05.2022 - Current
Team Leader
Johnson County Mental Health Center
12.2013 - 05.2022
Clinician
Johnson County Mental Health Center
11.2011 - 12.2013
Clinical Therapist
Osawatomie State Hospital
09.2009 - 11.2011
Qualified Mental Health Professional-PRN
Truman Medical Center
03.2009 - 09.2009
Case Manager
Wyandot Center for Community Behavioral Healthcare
03.2009 - 09.2009
Clinical Psychology Student Intern
Rainbow Mental Health Facility
08.2008 - 12.2008
Clinical Psychology Student Intern
Family Life Center
01.2008 - 06.2008
Truancy Diversion Counselor
Truancy Diversion Program, Pittsburg State University
01.2008 - 05.2008
Psychosocial Leader
Wyandot Center for Community Behavioral Healthcare-Club YES Program
12.2004 - 08.2006
Master of Science Degree-Clinical Psychology -
Pittsburg State University
Bachelor of Arts Degree- Psychology -
The University of Kansas
Associate of Arts Degree-Liberal Arts -
Independence Community College
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