Erin Schallenkamp
Wasilla,AK
Summary
Knowledgeable and dedicated customer service professional with extensive experience in customer service. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
9
9
years of professional experience
Work History
Enrollment Assistant
Mat-Su College
Palmer, AK
05.2023 - Current
- Processed applications, forms, and documents related to student enrollment.
- Scheduled appointments for prospective students who need additional assistance with the enrollment process.
- Provided guidance to students on how to use the online enrollment system.
- Maintained accurate records of enrolled students in a database system.
- Managed incoming phone calls from current and prospective students seeking advice or guidance on enrolling in courses or programs.
- Assisted students with the enrollment process by providing detailed information and answering questions.
- Provided customer service support via email, telephone, or face-to-face interactions.
- Compiled data related to student enrollment for reports and statistics.
- Responded to requests for information about enrollment process.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
- Handled confidential documents in an organized fashion according to established protocol.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Provided administrative support to the Department Director, advising team, and other staff, including scheduling meetings and managing calendars.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Facilitated communication between different departments within the organization.
- Managed office supplies inventory and placed orders when necessary.
- Coordinated and scheduled meetings, including room reservations for seamless execution.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Assisted with the planning of special events by securing venues and ordering materials.
Senior Customer Service Agent
UMV-Express DMV Solutions
Wasilla, AK
11.2021 - 06.2023
- Interpret applications with federal and state statutes, regulations, policies, and procedures.
- Operate the Division of Motor Vehicles computer system with accuracy and efficiency.
- Maintain accuracy, completeness and security for client records.
- Reconciled daily totals to maintain balanced and compliant ledgers.
- Cross-trained and provided backup support for organizational leadership.
- Communicate professionally and effectively with colleagues and clients
- Handled cash and credit card payments and returned receipts, change and payment cards to customers.
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Execute, interact, and communicate with a fast-paced and diverse population.
Intern Coordinator
Manatee Elementary
Rockledge, FL
11.2019 - 08.2021
- Maintained accurate records and documentation of projects to inform teachers and parents of progress and updates.
- Counted, verified and handled bank transactions and deposits with accuracy.
- Complied with strict safety and organizational regulations, policies, and procedures.
- Maintained accurate and detailed records of enrollments, attendance, health and safety.
- Applied positive behavior management techniques to enhance social interactions.
- Planned and managed operations to achieve objectives within budgets.
- Directed and participated in recruitment and enrollment activities.
Group Leader
Manatee Elementary School
Rockledge, FL
10.2018 - 11.2019
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays
- Reviewed daily requirements and forecasts and delegated work for optimal coverage.
- Intervened in disruptive behavior, using positive reinforcement strategies
Office Assistant
Sears
Silverdale, WA
01.2016 - 01.2017
- Managed daily data entry and kept clerical information accurate and up-to-date.
- Updated spreadsheets and databases to track, analyze, and report.
- Routed business correspondence, documents, and messages.
- Managed accounts payable.
Education
High School Diploma -
Russellville High School
Russellville, ALSkills
- Customer Service
- Problem Solving
- Work Task Prioritization
- Customer Relations
- Payment Processing
- Policies and Procedures
- Verbal and Written Communication
- Customer Account Management
- Efficient and Detail-Oriented
- Multitasking and Prioritization
- Data Entry
- Attention to detail
- Confidential document handling
- Organizational skills
- Event planning
- Microsoft Office Suite programs
- Google Drive Programs
Timeline
Enrollment Assistant
Mat-Su College
05.2023 - Current
Senior Customer Service Agent
UMV-Express DMV Solutions
11.2021 - 06.2023
Intern Coordinator
Manatee Elementary
11.2019 - 08.2021
Group Leader
Manatee Elementary School
10.2018 - 11.2019
Office Assistant
Sears
01.2016 - 01.2017
High School Diploma -
Russellville High School
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