Erin Sizemore
Hamilton,OH
Summary
Adaptable professional with proven management, organizational, and teamwork skills. Aiming to leverage my abilities to successfully fill the Customer Support, Service & Sales role at your company. Frequently praised as efficient by my peers, I can be relied upon to help your company achieve its goals. High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency.
Overview
18
18
years of professional experience
Work History
Store Manager
David's Bridal
08.2021 - 03.2023
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted with hiring, training and mentoring new staff members.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Approved regular payroll submissions for employees.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Supervised guests at front counter, answering questions regarding products.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Trained new employees on proper protocols and customer service standards.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Assisted in recruiting, hiring and training of team members.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Trained and guided team members to maintain high productivity and performance metrics.
- Developed and implemented successful staff incentive programs to motivate employees.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
Account Representative, Collector & Manager
PIONEER VENDING
04.2016 - 12.2020
- Processed client payments and updated accounts.
- Supported customer satisfaction through regular follow-up and communication.
- Increased customer satisfaction ratings through proactive and actionable resolutions to questions, concerns, or challenges.
- Negotiated contracts and agreements with clients to achieve favorable terms.
- Contacted customers to assess satisfaction and current needs.
- Researched and recommended new products to meet customer needs.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Trained new team members on scripts, company services, and collection strategies.
Marketing Director & Patient Liason
CARING FIRST HOME HEALTHCARE
04.2014 - 08.2016
- Built strong relationships with industry professionals and influencers.
- Devised marketing plans using digital strategies, print advertising, and word of mouth tactics.
- Created content and promotional materials to drive engagement and conversions.
- Deployed well-coordinated campaigns, events and public relations strategies to promote brand.
- Planned and executed events and marketing programs to increase qualified leads.
- Developed and implemented successful marketing strategies to increase brand visibility and sales performance.
- Conducted market analysis and research to identify trends and opportunities.
- Created innovative strategies to drive customer engagement.
- Developed and presented marketing plans and reports to CEO and shareholders.
- Initiated sessions with sales team leaders to brainstorm new ideas and promotional strategies.
- Created and managed social media campaigns to increase brand engagement.
- Continually maintained and improved company's reputation and positive image in markets served.
- Mentored local personnel on best practices and protocols to maximize productivity.
- Wrote and distributed press releases to increase brand visibility.
- Improved website visibility through development and implementation of SEO strategies.
Administrative Assistant
JOSEPH CADILLAC & SUBARU
06.2013 - 04.2014
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Assisted development and implementation of new administrative procedures.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Developed strategies to streamline and improve office procedures.
- Processed customer orders accurately and within agreed timeframes to meet service standards.
- Drafted correspondence and other documents for CEO and department heads in company's voice.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Completed forms, reports, logs and records to quickly handle all documentation for human resources.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Volunteered to help with special projects of varying degrees of complexity.
- Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
Lead Sales Stylist
DAVID'S BRIDAL
10.2010 - 12.2012
- Establish and maintain customer relationship.
- Collect all Monies out of equipment Accurately count and distribute Account share
- Deposit company share Maintain and Build Customer relationships
- Service Company vehicle, keep fully stocked
- Sell new equipment to generate revenue to locations and Company
- Responsible for over 100 Accounts across
- Ohio
- Establish or maintain cooperative relationships with representatives of community, consumer, employee, or public interest groups
- Prepare or edit organizational publications for internal and external audiences, including employee newsletters and stockholders' reports
- Arrange public appearances, lectures, contests, or exhibits for clients to increase product or service awareness or to promote goodwill
- Purchase advertising space or time as required to promote client's product or agenda
- Operate office machines, such as photocopiers and scanners, facsimile machines, voice mail systems, and personal computers
- Answer telephones, direct calls, and take messages.
- Maintain and update filing, inventory, mailing, and database systems, either manually or using a computer
- Communicate with customers, employees, and other individuals to answer questions, disseminate or explain information, take orders, and address complaints
- Deliver messages and run errands.
- Inventory and order materials, supplies, and services.
- Greet customers and ascertain what each customer wants or needs.
- Recommend, select, and help locate or obtain merchandise based on customer needs and desires
- Answer questions regarding the store and its merchandise.
- Place special orders or call other stores to find desired items.
- Prepare sales slips or sales contracts.
- Prepare merchandise for purchase or rental.
- Watch for and recognize security risks and thefts, and know how to prevent or handle these situations
- Ticket, arrange and display merchandise to promote sales.
- Help customers try on or fit merchandise.
- Open and close cash registers, performing tasks such as counting money,
Boutique Owner
READING BRIDAL OUTLET
03.2005 - 09.2010
- Separating charge slips, coupons, and vouchers, balancing cash drawers, and making deposits
- Estimate cost of repair or alteration of merchandise.
- Bag or package purchases, and wrap gifts.
- Ensured every Client had an excellent experience and their expectations were met Exceed company set sales goals Work closely with all Managers and co-workers building Team sales Maintain store appearance and cleanliness
- Follow up with every Customer Encounter Helped coach, build up and guide fellow Teammates in Selling and improve techniques
- Manage Retail Operations Hire and Training all staff members Provide
- Outstanding Customer Service and Experience ALterations of Bridal gowns,
- Bridesmaids, Mother of Bride/Groom, Ect
- Build and Maintain relationship with Designers Ordering all merchandise for Samples and Purchases Accounts
- Receivable and Payable
- Created comfortable and inviting boutique environment to make customers feel welcomed and happy to make purchases.
- Tracked store inventory and coordinated new purchases to keep adequate merchandise on hand for sustained sales.
- Oversaw merchandising strategies to effectively showcase [Type] products with eye-catching displays.
- Empowered customers to make informed decisions by educating on product and service offerings and current industry trends.
- Managed team of full-time and part-time staff, trained new workers and monitored performance.
- Showed associates how to improve customer interactions and increase sales with successful communication and consultative strategies.
- Arranged special marketing initiatives and in-store promotions to successfully bring in $[Amount].
- Collected and analyzed KPI information to track trends and make proactive changes to business operations plans.
- Consulted with customers to assess needs and propose optimal solutions.
- Prepared bank deposits and handled business sales, returns and transaction reports.
- Trained and motivated employees to perform daily business functions.
- Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
- Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
Education
Written and Verbal Communications Negotiation -
High School Diploma -
Lawrenceburg High School
Lawrenceburg, IN05.1989
Skills
- Persuasive Negotiations
- Seasonal Promotions
- Credit Card Transaction Processing
- Retail Inventory Management
- Customer Needs Assessments
- Constructive Feedback
- Sales Expertise
- Staff Training
- Operational Efficiency
- Goals and Performance
- Sales Operations
- Standard Operating Procedures Understanding
- Shipment Processing
- Staff Management
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Store Manager
David's Bridal
08.2021 - 03.2023
Account Representative, Collector & Manager
PIONEER VENDING
04.2016 - 12.2020
Marketing Director & Patient Liason
CARING FIRST HOME HEALTHCARE
04.2014 - 08.2016
Administrative Assistant
JOSEPH CADILLAC & SUBARU
06.2013 - 04.2014
Lead Sales Stylist
DAVID'S BRIDAL
10.2010 - 12.2012
Boutique Owner
READING BRIDAL OUTLET
03.2005 - 09.2010
Written and Verbal Communications Negotiation -
High School Diploma -
Lawrenceburg High School
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