Erin Sjostedt
College Park,MD
Summary
Dynamic leader with proven problem-solving and verbal communication skills, honed across the pursuit of a Journalism degree and 4 years of customer service experience. Excelled in enhancing team performance and customer satisfaction, boosting sales through effective marketing and promotional support. Proficient in guest relations, consistently achieving targets and fostering positive experiences.
Overview
4
4
years of professional experience
Work History
Supervisor
Johnson's Corner Farm
07.2020 - 05.2023
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Solicited customer feedback to identify and improve on areas of weakness.
- Boosted team performance by utilizing constructive criticism for each member of the team.
- Implemented customer service policies to enhance satisfaction.
Server
On The Border Cantina and Grill
04.2023 - 08.2024
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Bussed and reset tables to keep dining room and work areas clean.
- Upsold high-profit items to enhance sales numbers.
- Cultivated warm relationships with customers.
- Served food and beverages promptly with focused attention to customer needs.
- Answered customers' questions, recommended items, and recorded order information.
- Checked guests' identification before serving alcoholic beverages.
Sales Representative
Vector Marketing Company
01.2024 - 06.2024
- Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.
- Collaborated with cross-functional teams to identify and address customer needs.
- Developed and implemented marketing plans to increase brand awareness and drive sales.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
Tour Guide
University of Maryland, College Park
08.2023 - Current
- Built personal relationships with guests to promote positive experiences.
- Answered questions, pointed out important features and offered further details about special exhibits to educate visitors.
- Managed tour groups by keeping on schedule and quickly handling issues to promote positive experiences.
- Guided groups of up to 30 people on scheduled tours.
Barista
Starbucks
07.2022 - 02.2023
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Cleaned counters, machines, utensils, and seating areas daily.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Maintained regular and consistent attendance and punctuality.
- Controlled line and crowd with quick, efficient service.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
Education
Bachelor of Arts - Journalism
University of Maryland - College Park
College Park, MD05.2026
Skills
- Promotional support
- Product Sales
- Verbal/written communication
- Problem-Solving
- Punctual with deadlines and attendance
- POS System Operation
- Order processing
- Guest Relations
- Food safety practices
- Complaint Handling
- Marketing Communications
- Scheduling
Photography, Travel, Music (Singing/Guitar)
I have been playing music since I was in 4th grade, I have played the guitar for the longest and it is where I found my passion! Growing up as a military child has fostered a deep understanding of the importance of traveling the world. I also love photography and all of its elements, I am pursuing a degree in Journalism and would love to do photography at some point in my career!
Timeline
Sales Representative
Vector Marketing Company
01.2024 - 06.2024
Tour Guide
University of Maryland, College Park
08.2023 - Current
Server
On The Border Cantina and Grill
04.2023 - 08.2024
Barista
Starbucks
07.2022 - 02.2023
Supervisor
Johnson's Corner Farm
07.2020 - 05.2023
Bachelor of Arts - Journalism
University of Maryland - College Park
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