Erin Smith
Indianapolis,IN
Summary
Accomplished Project Coordinator offering experience implementing new and innovative programs aimed at meeting the consumer's needs. Highly skilled at building lasting relationships with customers and business executives.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Product Development Project Coordinator II
Orbis Education
06.2021 - Current
- Supports Extended Reality, Web Development and 3D animation project completion by ensuring alignment with stakeholder requirements and by keeping project tasks moving to meet deadlines
- Tracks survey data for a minimum of 20 partner sites and follows up on action items and feedback
- Advances new or improved processes to enable the Product Development team to complete projects efficiently and deliver on-time learning objects
- Weekly and monthly reporting of time tracking to work to allow leadership to better track the time tasks and projects take to complete.
Project Administrator
Briljent
- 05.2021
- Supports project managers through careful research and preparation, analysis, and reporting of instructional design and healthcare projects within deadlines while managing multiple priorities
- Contribute to business enablement through genericizing proposal content, writing case studies and creating a content library for the Sales team to create responses to RFP's
- Coordinates travel arrangements, webinars, trainings and maintains and updates a schedule of Communities of Practice while ensuring timely communication is disseminated.
Program Coordinator
Briljent
- Monitored team members' efficiency by analyzing data metrics and completing audits while maintaining confidentiality.
Title IV-E Consultant
Briljent
- Managed a caseload of more than 25 open foster care cases at any given time to determine federal reimbursement eligibility utilizing strict legislative regulations.
Graduate Teaching Associate
Ohio University
08.2014 - 12.2015
- Provided instruction and facilitation of course content in a 20+ student college classroom
- Strengthened student knowledge of public speaking, resulting in a 94% pass rate.
Project Manager
Autism Society of Indiana
06.2013 - 07.2014
- Delivered a 5-day leadership forum, which included assisting youth in clarifying personal and career goals, developing advocacy skills, and preparing for achieving future goals while complying with grant requirements
- Organized a volunteer-based task force of internal and external stakeholders to advise informally in the development of a leadership forum
- Developed curriculum for the 5-day forum, which included topics on health, advocacy, and legislative action.
Customer Service Associate
MDwise
05.2012 - 06.2013
- Educated members about Medicaid health coverage and benefits in a fast-paced call center
- Leveraged critical thinking and problem-solving skills to analyze and resolve complex issues
- De-escalated situations while maintaining a friendly and empathetic demeanor when challenges arose.
Education
Master of Business Administration - Healthcare Management
Western Governors University
04.2021
Master of Art -
Applied Communication Studies, Indiana University
07.2014
Skills
- Program Management
- Office Administration
- Proactive mindset
- Strategic Planning
- Process Improvements
- Report Generation
- Project Coordination
- Expense Tracking
- Marketing materials
Certification
- Certified Associate in Project Management (CAPM), PMI - June, 2022
- Disciplined Agile in Project Management (DASM), PMI - October, 2023
Timeline
Product Development Project Coordinator II
Orbis Education
06.2021 - Current
Graduate Teaching Associate
Ohio University
08.2014 - 12.2015
Project Manager
Autism Society of Indiana
06.2013 - 07.2014
Customer Service Associate
MDwise
05.2012 - 06.2013
Project Administrator
Briljent
- 05.2021
Program Coordinator
Briljent
Title IV-E Consultant
Briljent
Master of Business Administration - Healthcare Management
Western Governors University
Master of Art -
Applied Communication Studies, Indiana University
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