Erin Smith
Customer Experience Manager
Lincoln,US
Summary
Dynamic and results-oriented professional with extensive experience at Nebraska Athletics, adept in athletic equipment management and vendor relations. Excelled in implementing digital inventory systems and administering significant budgets, demonstrating exceptional problem-solving and communication skills. Proven track record in enhancing team collaboration and athlete satisfaction through innovative solutions and meticulous attention to detail.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Assistant Equipment Manager
Nebraska Athletics
Lincoln, US
07.2018 - Current
- Implement digital inventory management with Teamworks for efficiency
- Administer $750,000 promotional budget for 220 athletes and staff
- Collaborate with vendors to customize and procure specialized athletic items
- Oversee comprehensive operations for Women's Basketball, Volleyball, and M&W Track and Field/Cross Country, ensuring seamless logistics and support
- Fostered cross-departmental synergy, coordinating with Adidas and vendors to deliver tailored sports equipment, enhancing athlete performance and satisfaction
- Meticulously maintained and repaired athletic equipment, prolonging lifespan and reducing replacement costs
- Conducted regular safety inspections
- Provided personalized equipment fittings for athletes, enhancing comfort and performance
- Offered guidance on proper equipment usage and care
- Cultivated strong vendor relationships
Specialty Shop Manager
Scheels
Coralville, US
06.2018 - 07.2019
- Implemented team-building initiatives that increased employee satisfaction and reduced turnover within one year
- Gained valuable knowledge overseeing a team of employees, forecasting for product and managing customer expectations
- Analyzed market trends to inform product selection, resulting in increased sales
- Led market trend analysis for informed product selection, driving sales growth
- Optimized operational processes to improve efficiency and service quality
- Fostered a cohesive team environment, mentoring staff to excel in customer service and product expertise
Assistant Equipment Manager
Nebraska Athletics
Lincoln, US
04.2015 - 06.2018
- Implement digital inventory management with Teamworks for efficiency
- Administer $750,000 promotional budget for 220 athletes and staff
- Collaborate with vendors to customize and procure specialized athletic items
- Oversee comprehensive operations for Women's Basketball, Volleyball, and M&W Track and Field/Cross Country, ensuring seamless logistics and support
- Fostered cross-departmental synergy, coordinating with Adidas and vendors to deliver tailored sports equipment, enhancing athlete performance and satisfaction
- Meticulously maintained and repaired athletic equipment, prolonging lifespan and reducing replacement costs
- Conducted regular safety inspections
- Provided personalized equipment fittings for athletes, enhancing comfort and performance
- Offered guidance on proper equipment usage and care
- Cultivated strong vendor relationships
Education
Master of Education - Sport Management
05.2015
Bachelor of Science - Recreation Sport Management
05.2013
Skills
- Communication Skills
- Vendor Management
- Team Collaboration
- Forecasting
- Athletic Equipment Management
- Problem-Solving
- Customer Experience
- Budgeting
- Inventory Management
- Attention to Detail
- Microsoft Office
Certification
- Athletic Equipment Managers Association-CERTIFIED (Since 2015)
References
References available upon request.
Timeline
Assistant Equipment Manager - Nebraska Athletics
07.2018 - Current
Specialty Shop Manager - Scheels
06.2018 - 07.2019
Assistant Equipment Manager - Nebraska Athletics
04.2015 - 06.2018
Wichita State University - Master of Education, Sport Management
Missouri Western State University - Bachelor of Science, Recreation Sport Management
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