Erin Smithson

• Addressed patient inquiries and concerns, resolving issues in a timely and empathetic manner
• Collaborated with clinical and administrative staff to meet patient needs
• Counseled patients on potential financial liabilities, and payment requirements
• Assisted in training onboarding Patient Advocates

Licensing & Credentialing

• Maintained providers licensure issuance and/or renewals
• Created provider accounts to review patient charts and communicate effectively
• Responded to 30+ emails from providers daily

• Provided and maintain an excellent phone presence, confidentiality, and practicing HIPAA regulations
• Scheduled and coordinated patients needs
• Evaluated patients emotional distress and transfered to counselors when needed
• Educated patients on the benefits provided through their respective Employee Assistant Program

• Provided quality customer service and demonstrated knowledge of coffee and tea products and equipment
• Welcomed customers and determine their coffee interests, preferences and needs
• Operated cash registers and credit/debit machines
• Assist up to 100+ Customers a day

Weekend Manager

• Provided oversight, direction and delegating responsibilities to other employees
• Ensured receipts and cash were accurate to the corresponding register
• Saturday afternoon bank runs to ensure the appropriate cash is available through the weekend

• Recommended bridal gowns based on each customer’s body type and personal taste
• Informed customers about the range of styles, colors and cuts they are able select from
• Specialized in wedding attire, floral arrangements and registries
• Took accurate measurements to select suitable gowns and tuxes for fitting
• Attended and traveled to bridal expos to purchase new and trending materials and pieces

• Delivered excellent customer service and prompt food and beverage delivery
• Performed daily side work to keep prep areas clean along with restocking inventory
• Operated cash registers and credit/debit machines while maintaining a clean work environment
• Opened registers and prepared areas before each shift

• Performed clerical duties (copies/scans, answering phones, filing system, packaging and mailing orders)
• Handled and responded promptly to 50+ emails and phone calls from patients, partners and supervisors a day
• Communicated with strong phone presence
• Prepared and documented patient insurance records to properly process claims
• Documented and inputed all information discussed with patients in patient files and records