Mafalda Dos Santos
Arvada,CO
Summary
Dedicated Patient Advocate highly effective at getting patients connected with valuable resources. Technologically savvy and successful managing large caseloads. 5 Years of success career experience in large hospital environments.
Overview
9
9
years of professional experience
Work History
Patient Advocate
LBGTQ Center of Excellence, Denver Health Medical Center
Denver, CO
06.2017 - Current
- Provide diversity and inclusion trainings to hospital staff
- Address any issues and/or concerns patients may have with their care
- Keeping open communications between providers and surgeons in order achieve best outcomes patient population
- Visual Management Board Meetings, collect data for VBM
- Panel advisor for Lean Team
- Train all new Patient Navigators and Advocates
- Sit on Interview Committee for new staff
- Care management
- Assist in outreach at Denver Health Events
- All job responsibilities listed below
- Responded to patient concerns and questions with compassionate and knowledgeable service.
Clerk III
Methadone Clinic, Denver Health Medical Center
Denver, CO
06.2016 - 03.2017
- Perform variety of clerical duties including: patient registration, insurance verification and billing, appointment scheduling and reminders, collection of co-pays, updating pertinent patient records
- Assist in re-engaging and maintaining patients in care
- Over 700 patients and 1600 surgeries to coordinate
- Created reports and developed improvements and enhancements to automate records and file systems
Carpenter/Landscaper
Stems Garden And Design
Denver, CO
05.2013 - 06.2016
- Plan and execute small scale landscaping operations for private and business residencies
- Build decks, fences and other backyard structures requested by client
- Organized project work by reading blueprints and assessing job specifications to determine optimal plans
- Reduced materials waste by 15% by taking accurate measurements
Education
Some College (No Degree) -
Denver Community Colloge
Skills
- Caring and Empathetic
- Explaining Policy and Procedures
- Knowledge of Community Services and Programs
- Gathering Information from Patients
- Administrative and Office Support
- Patient Needs Assessment and Referral
- Providing Information and Resources
- Registration and Scheduling
- Calm and Effective Under Pressure
- Building Rapport and Credibility
- Records Management
- Medical Services Administration
- Reliability and Dedication
- Spreadsheet Tracking
- Care Plan Recommendations
Affiliations
I’m a knowledgeable and hardworking individual with the ability to motivate and inspire others, all while maintaining a professional and positive environment.
Timeline
Patient Advocate
LBGTQ Center of Excellence, Denver Health Medical Center
06.2017 - Current
Clerk III
Methadone Clinic, Denver Health Medical Center
06.2016 - 03.2017
Carpenter/Landscaper
Stems Garden And Design
05.2013 - 06.2016
Some College (No Degree) -
Denver Community Colloge
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