Erin Stiles
Scituate,MA
Overview
24
24
years of professional experience
Work History
Customer Service Representative
O'Donoghue Insurance Agency
Cohasset, MA
08.2013 - Current
- Maintaining customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns over phone, e-mail and in person.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Quoting, writing and maintaining insurance policies, processing payments and changes to policies, processing binders to banks for new purchases and lender changes on home and auto policies.
- Processing registrations, plate transfers, duplicate titles and registrations on MA CVR system.
- Maintaining CVR files, doc destruction reports, coordinating doc shredding, responsible for ordering supplies.
- Sharing responsibility to maintain bank account for all registry activity.
- Responsible for reviewing all policies at renewal to find any issues before customer receives it, responsible to follow-up on policies in pending cancellation status,
Self Employed Baker
Creative Cake Stiles
Scituate, MA
01.2008 - Current
- Comply with health and safety codes to protect customers.
- Bake, decorate and deliver cakes, cupcakes and other baked/decorated goods
- Involved in planning and execution of customer's vision for their event.
Education
Unfinished Degree - Business Management
Bridgewater State College
Bridgewater, MASkills
- Efficient and Detail-Oriented
- Order and Refund Processing
- Call Documentation
- Customer Account Management
- Upbeat and Positive Personality
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Customer Service Representative
O'Donoghue Insurance Agency
08.2013 - Current
Self Employed Baker
Creative Cake Stiles
01.2008 - Current
Unfinished Degree - Business Management
Bridgewater State College