Erin Stilwell
Morgantown
Summary
Dynamic Retail Relationship Banker with extensive experience at MVB Bank, excelling in branch operations and cash handling. Proven track record of enhancing customer satisfaction through tailored financial solutions and effective issue resolution. Strong banking software proficiency combined with exceptional interpersonal skills, fostering lasting client relationships and driving sales growth. Demonstrated proficiency in sales and customer service, ensuring client satisfaction and loyalty.
Overview
18
18
years of professional experience
Work History
Retail Relationship Banker
MVB Bank
02.2013 - 03.2025
- Retained existing clients and attracted new ones through personalized financial product recommendations.
- Developed strong relationships with clients by offering tailored solutions to their financial goals.
- Resolved customer issues effectively, maintaining a high level of professionalism and empathy throughout interactions.
- Assisted customers with completing required forms for opening and closing bank accounts.
- Processed customer requests for statements, ordering additional checks, and updating customer personal information in database.
- Enhances branch sales through cross-selling bank products and services with customers.
Bank Teller
Huntington National Bank
08.2011 - 02.2013
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Resolved customer issues promptly, fostering positive relationships between the bank and its clients.
- Improved customer satisfaction by efficiently processing transactions and addressing account inquiries.
- Provided customer records, account statements and copies of checks.
- Contributed to a welcoming branch environment by maintaining a clean and organized workspace for both staff members and customers alike.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Audited fellow teller currency to contribute to dual-control procedures.
- Increased efficiency within the teller line by sharing best practices among colleagues, leading to shorter wait times for customers.
- Processed loan payments accurately, contributing to the overall efficiency of branch operations.
Senior Teller
BB&T Bank
09.2007 - 08.2011
- Resolved complex customer issues promptly and professionally, maintaining a focus on achieving positive outcomes for both the client and the bank.
- Delivered exceptional service while managing high-volume cash transactions during peak business hours without compromising accuracy or efficiency levels.
- Conducted thorough audits of teller cash drawers, vaults, and ATMs, contributing to branch compliance with internal controls and regulatory standards.
- Enhanced customer satisfaction by efficiently processing transactions, addressing inquiries, and providing tailored financial advice.
- Promoted positive customer interactions, consistently maintaining a professional demeanor during high-pressure situations.
- Answered phone and email inquiries on banking products.
- Participated in community outreach initiatives as a representative of the bank, promoting brand visibility and fostering strong local relationships.
- Identified fraudulent activities through diligent observation and adherence to established policies, safeguarding both clients'' assets and the bank''s reputation.
Education
High School Diploma -
TL Hanna High School
Anderson, SC05-1998
Skills
- Branch operations
- Cash handling expertise
- Banking software proficiency
Timeline
Retail Relationship Banker
MVB Bank
02.2013 - 03.2025
Bank Teller
Huntington National Bank
08.2011 - 02.2013
Senior Teller
BB&T Bank
09.2007 - 08.2011
High School Diploma -
TL Hanna High School
Similar Profiles
James DunlapJames Dunlap
Sr. Security Compliance Engineer at MVB BankSr. Security Compliance Engineer at MVB Bank
Shaina WaddellShaina Waddell
Treasury Services Analyst at MVB BankTreasury Services Analyst at MVB Bank
Karla Sandoval MadridKarla Sandoval Madrid
Customer Service Representative at MVB Motor Vehicle Services of BuckeyeCustomer Service Representative at MVB Motor Vehicle Services of Buckeye