ERIN STRANKOWSKI
West Allis,WI
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
26
26
years of professional experience
Work History
Lead Family Services Coordinator, Office Assistant
Ronald McDonald House Charities, Eastern Wisconsin
04.2017 - Current
- Support guest families with compassion and professionalism , ensuring a warm, respectful, and private environment during their child's medical treatment.
- Manage all aspects of guest stay logistics — including referrals, check‑ins, check‑outs, room assignments, and daily communication — while upholding RMHC policies and procedures.
- Collaborate closely with Volunteers, Housekeeping, and Maintenance teams to coordinate room turnover, address facility needs, and maintain a safe, welcoming House environment.
- Respond calmly and effectively to challenging family situations and House emergencies , demonstrating strong judgment and adherence to emergency procedures.
- Complete accurate documentation , including guest files, daily notes, database entries, maintenance reports, and shift‑opening/closing duties.
- Conducte thorough House walkthrough to restock supplies, organize shared spaces, identify maintenance needs, and ensure overall readiness for families.
- Build positive relationships with volunteers , providing guidance, training updates, and support for shift duties, the Family Meal Program, and front desk coverage when needed.
- Participate in team meetings and ongoing training to support consistent, mission‑aligned service delivery..
Lead Network Technology Support | Manager, Network
AT&T Service Delivery
06.2000 - 03.2026
- Translated complex technical issues into clear, accessible communication for executives, cross‑functional teams, and external partners — strengthening alignment, trust, and decision‑making across the organization.
- Led high‑visibility, multi‑department initiatives with national impact, ensuring timely execution, consistent messaging, and strong cross‑team coordination.
- Produced concise, accurate documentation for escalations, processes, compliance, and executive reporting — improving clarity, reducing errors, and supporting regulatory requirements.
- Developed training standards, onboarding materials, and communication workflows that elevated team performance and supported large‑scale operational consolidation.
- Partnered with development, product, sales, and global operations teams to launch tools, streamline processes, and enhance user experience through clear guidance and structured communication.
- Managed crisis‑level escalations with empathy and professionalism , guiding individuals through stressful situations.
- Built and led high‑performing teams , mentoring new leaders and fostering a culture of clarity, accountability, and strong communication.
- Designed automated testing platforms and communication processes that improved accuracy and reduced manual intervention by 40%.
Education
High School Diploma -
West Allis Central High School
West Allis, WISkills
- Teamwork and collaboration
- Problem-solving
- Writing & Editing
- Narrative development
- Interviewing & Information gathering
- Dignity-centered communication
- Basic graphic design (Canva)
- Collaboration & Project Management
- Cross-department coordination
- Vendor & asset management
- Consent & documentation tracking
- Deadline & workflow management
Timeline
Lead Family Services Coordinator, Office Assistant
Ronald McDonald House Charities, Eastern Wisconsin
04.2017 - Current
Lead Network Technology Support | Manager, Network
AT&T Service Delivery
06.2000 - 03.2026
High School Diploma -
West Allis Central High School
RELEVANT STORYTELLING CAPABILITIES
- Strong narrative writing and editing across formats.
- Skilled at gathering information through interviews, active listening, and cross-team collaboration.
- Experience translating data, outcomes, and complex processes into human-centered stories.
- Familiar with content planning, scheduling, and digital communication workflows.
VALUES & APPROACH
- Ethical, dignity-centered storytelling
- Respect for lived experience and privacy
- Mission-aligned communication
- Collaborative, community-focused mindset
- Detail-oriented and highly organized
- Compassionate, trauma-informed approach