Erin Straughter
Los Angeles,CA
Summary
Professional with experience in customer service leadership, prepared for this role. Skilled in team collaboration, conflict resolution, and driving performance improvement. Strong focus on achieving results and adapting to changing needs. Known for reliability, communication skills, and fostering positive team environment.
Overview
13
13
years of professional experience
Work History
Box Office Attendant
Hollywood Park Management Company, LLC
Inglewood, CA
05.2024 - Current
- Handled ticket sales and issue resolution under high-stress conditions during sold-out and high-profile events.
- Processed ticket sales efficiently using point-of-sale systems.
- Managed cash handling and reconciled transactions accurately.
- Assisted customers with inquiries to enhance service experience.
Coordinator
The Goldwing Group
Los Angeles, CA
01.2016 - Current
- Coordinate event logistics, vendor communication, budgets, and onsite team execution.
- Supervised team operations, including station assignments, break scheduling, and uniform management.
- Act as primary liaison between clients, talent, and operations teams ensuring aligned outcomes
- Handle high-volume guest interaction with diplomacy, conflict management & service recovery.
- Maintain efficient workflow under pressure while ensuring guests feel seen & valued.
Client Operations Lead
Barry’s Bootcamp
Hollywood, CA
02.2025 - 09.2025
- Train and coach new hires in service standards, communication etiquette, and task efficiency
- Mentored team members on best practices for client engagement and service delivery.
- Managed and allocated staff and material resources to meet production goals.
- Assist with escalated guest concerns and maintain high-emotion professionalism & tact
Cocktail Server
Hollywood Park Casino
Inglewood, CA
01.2016 - 01.2017
- Delivered high-volume guest service with speed, accuracy, and attention to guest preferences
- Managed transactions using POS systems and upheld health/safety compliance
Assistant Store Manager
Abercrombie & Fitch
Redondo Beach, CA
01.2014 - 01.2016
- Supervised daily store operations, ensuring compliance with company policies and procedures.
- Trained and mentored new staff, fostering a productive and collaborative work environment.
- Supervised sales floor, shipment processing flow, merchandising execution & inventory control.
- Resolved escalated customer issues and maintained strong rapport during service recovery.
Promotions Coordinator
1OAK (The Light Group)
Las Vegas, NV
01.2013 - 01.2014
- Managed entrance flow for 1,000+ nightly attendees, seating assignments, list control & table booking.
- Processed promotions team payroll and coordinated guest booking strategy.
- Developed marketing materials and social media content to support promotional initiatives.
- Lead pre-event meetings with Promotions team of 15+ employees going over standards and table minimums.
Education
Associate of Arts -
Cerritos College
Norwalk, California, CABachelor of Arts - Communication Studies
University of Nevada
Las Vegas, NVSkills
Escalation Resolution
Training & Coaching Staff
Interdepartmental Communication
Confidential Data Handling
Problem Solving & Efficiency
Patience and empathy
Reliability and punctuality
Teamwork orientation
Effective communication
Adaptability and flexibility
Crowd management
Customer focused
AWARDS
- California Community College State Champion — 100M Hurdles
- Division I Track & Field Scholar Athlete, UNLV
Timeline
Client Operations Lead
Barry’s Bootcamp
02.2025 - 09.2025
Box Office Attendant
Hollywood Park Management Company, LLC
05.2024 - Current
Coordinator
The Goldwing Group
01.2016 - Current
Cocktail Server
Hollywood Park Casino
01.2016 - 01.2017
Assistant Store Manager
Abercrombie & Fitch
01.2014 - 01.2016
Promotions Coordinator
1OAK (The Light Group)
01.2013 - 01.2014
Associate of Arts -
Cerritos College
Bachelor of Arts - Communication Studies
University of Nevada