Erin Sykora
Lyndhurst
Summary
Compassionate caregiver with strong foundation in physical therapy and clinical operations determined to deliver effective treatment plans to enhance patient quality of life. Communicative and reliable professional well versed in collaborating with practitioners and adhering to best practice treatment plans. Proven expertise in patient communication and education, team collaboration and leadership roles.
Overview
1
1
Certification
19
19
years of professional experience
Work History
Staff PT
Cleveland Clinic Foundation
Mentor, OH
02.2018 - Current
- Department: Orthopedic and Rheumatologic Institute
- Developed strong relationships with patients, establishing trust and rapport to facilitate successful therapy outcomes.
- Developed individualized treatment plans based on evidence based practice, patient evaluations, and clinical guidelines.
- Collaborated with multidisciplinary teams to enhance patient care strategies and outcomes.
- Educated patients and family members regarding diagnosis, plan of care, and therapeutic treatment options.
- Led and organized community outreach programs for Falls Prevention including presentations and balance classes
- Participated in multiple special interests groups including CCF organization wide: Lead Forward program, Group of Aspiring Leaders member, and Rehab Department: Leadership for Life, Manual Therapy, and Falls Prevention Competency Committee
- Mentored and assisted with new physical therapist onboarding, fostering a supportive learning environment
- Managed clinic Kaizen Board and assisted with moving clinic improvement ideas forward
- Served as an advocate for patient needs working closely with insurance providers when necessary.
- Maintained over 100% productivity throughout tenure
- Elevated patient care and experience by actively participating in continuing education courses and implementing learned techniques into practice.
Center Manager
Drayer Physical Therapy
Aurora, OH
07.2011 - 11.2017
- Department: Physical Therapy
- Oversaw daily operations to ensure efficient patient care and therapy services.
- Developed and implemented staff training programs to enhance service delivery and team performance.
- Led monthly staff meetings, fostering communication and addressing team concerns effectively.
- Cultivated strong relationships with patients, enhancing satisfaction through personalized care approaches.
- Oversaw the recruitment, hiring, and onboarding processes to ensure a skilled workforce capable of meeting center objectives.
- Managed daily operations for optimal efficiency, resulting in improved revenue generation and higher customer retention rates.
- Successfully resolved client concerns by actively listening to their needs and proposing viable solutions that met their expectations.
- Coordinated events and promotions at the center, generating increased foot traffic and sales revenue through targeted marketing efforts.
- Ensured compliance with all relevant regulations, maintaining a safe and secure environment for staff members and clients alike.
- Initiated new marketing campaigns that effectively raised brand awareness, attracting more customers to the center.
- Developed and executed marketing strategy that broadened center's reach and attracted diverse client base.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Staff PT
Kaiser Permanente
Cleveland Height, OH
07.2010 - 07.2011
- Department: Out-patient Rehab
- Developed and implemented individualized treatment plans for diverse patient populations.
- Managed acute and chronic conditions with full understanding regarding complex therapy needs.
- Chosen as sole PT to act as primary provider for a new clinic location
Staff PT
Rehab South Physical Therapy
Lawrenceville, GA
03.2007 - 06.2010
- Department: Out-pt PT
- Performed physical therapy evaluation and interventions for a 140-150 patient per week clinic operating with 2 clinicians.
- Maintained 100% patient care satisfaction outcomes.
- Maintained open lines of communication with referring physicians and case managers to ensure coordinated care efforts and promote relationships.
- Responsible for inventory, clinic supply ordering, and equipment maintenance
- Trained new hire in clinical, administrative, and EMR applications to enhance fluidity of onboarding and their ability to provide exceptional patient care
- Fostered professional development of self and colleagues by serving as Clinical Instructor for students of physical therpy
Education
Masters of Science - Physical Therapy
Cleveland State University
Cleveland, OH12-2006
BSS: Medical Marketing And Sales -
Ohio University
Athens, OH11-2001
Skills
- Clinical reasoning
- Patient relations
- Patient-focused therapy
- Verbal and written communication
- Team Collaboration
- Orthopedic rehabilitation
- Balance training
Certification
Certifying Organization: State of Ohio OT/PT/AT Board
- License / Certificate Number: PT012904
- BLS certified
https://www.linkedin.com/in/erin-sykora-90a798152/
Timeline
Staff PT
Cleveland Clinic Foundation
02.2018 - Current
Center Manager
Drayer Physical Therapy
07.2011 - 11.2017
Staff PT
Kaiser Permanente
07.2010 - 07.2011
Staff PT
Rehab South Physical Therapy
03.2007 - 06.2010
Masters of Science - Physical Therapy
Cleveland State University
BSS: Medical Marketing And Sales -
Ohio University