Erin Thurgood
Allen
Summary
Proactive office assistant with a solid background in customer service and administrative functions. Known for strong data entry, appointment scheduling, and maintaining a welcoming environment, ready to contribute to seamless office operations and improved customer interactions.
Overview
25
25
years of professional experience
Work History
Office Assistant and Sales Associate
Mod Facial Bar
Allen, TX
10.2025 - Current
- Supported daily office operations through efficient file organization and data entry.
- Assisted in scheduling appointments and managing calendars for team members.
- Maintained inventory of office supplies, ensuring availability for staff needs.
- Responded to phone calls and emails, directing inquiries to appropriate personnel.
- Learned company policies and procedures to provide accurate information to staff and visitors.
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Contributed to a positive work environment by fostering open communication among colleagues.
- Increased customer satisfaction by providing professional and courteous front desk support.
- Coordinated meeting schedules and logistics, leading to smoother operations and better time management.
- Facilitated better customer service by promptly addressing inquiries and concerns via phone and email.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Utilized office management software to record and track customer information.
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Maintained organized merchandise displays to attract customer attention and drive sales.
- Processed transactions accurately using point-of-sale systems to ensure efficient checkout.
- Resolved customer complaints promptly, fostering a positive shopping environment and loyalty.
- Participated in store promotions and events to increase brand awareness and customer engagement.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Contributed to positive shopping environment by maintaining organized and welcoming store appearance.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Developed strong rapport with customers and created positive impression of business.
Sales Associate
Bath & Body Works
Allen, TX
09.2025 - Current
- Assisted customers with product selection and inquiries to enhance satisfaction.
- Maintained organized merchandise displays to boost visibility and accessibility.
- Processed transactions efficiently using point-of-sale systems to ensure accuracy.
- Collaborated with team members to achieve sales goals and improve customer experience.
- Participated in promotional events, contributing to increased store traffic and engagement.
- Managed returns, exchanges and refunds in accordance with store policy.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
- Resolved customer complaints with patience and understanding, restoring customer confidence.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Listened to customer needs and desires to identify and recommend optimal products.
Skincare Sales Consultant
Rodan + Fields Skin Care
Allen, TX
06.2016 - 11.2019
- Cultivated relationships with clients, providing tailored skincare consultations to enhance customer satisfaction.
- Educated customers on product benefits and usage, increasing product knowledge and confidence in purchases.
- Conducted skin assessments to recommend personalized skincare regimens based on individual needs.
- Assisted in the development of promotional strategies to drive sales and increase brand awareness within the community.
- Implemented feedback mechanisms to gather customer insights, improving service delivery and product offerings.
- Trained new consultants on product lines and sales techniques, enhancing team effectiveness and performance.
- Participated in industry events and training sessions, staying updated on skincare trends and product innovations.
- Met sales goals by building customer relations and recruiting new customers, increasing likelihood of repeat business.
- Delivered unprecedented service to clients through personalized consultations, making experience unique for each client.
- Demonstrated product application on clients using testers and samplings.
- Set up and designed advertising signs and merchandise displays on shelves, counters, and tables to promote sales and attract customers.
- Led informative skincare workshops for groups of clients as well as one-on-one sessions which resulted in higher engagement rates.
- Managed a loyal client database by building rapport through regular contact via phone calls or emails about special promotions or newly launched products.
- Organized promotional events and demonstrations to effectively showcase new product launches, driving up sales numbers.
- Assisted in the development of marketing materials such as brochures, flyers, or social media content to promote skincare products and services effectively.
- Addressed customer concerns promptly and professionally, delivering exceptional after-sales support that led to increased referrals.
- Utilized effective time management skills to balance multiple clients'' needs simultaneously without sacrificing quality of service or sales results.
- Increased skincare product sales by conducting personalized consultations and recommending suitable products for clients.
- Performed cash, card, and check transactions to complete customer purchases.
- Recommended complementary purchases to customers, increasing revenue.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Developed strong rapport with customers and created positive impression of business.
- Listened to customer needs and desires to identify and recommend optimal products.
Collections Manager and Payroll Manager
H2O Plumbing & Hot Water Systems
Plano, TX
06.2001 - 12.2015
- Led collections team to improve recovery rates through strategic process enhancements.
- Developed training programs for staff on effective collections techniques and customer interaction.
- Streamlined account management processes, reducing overdue accounts significantly.
- Analyzed collection trends and provided insights to senior management for strategic decision-making.
- Fostered relationships with clients to facilitate timely payments and resolve disputes amicably.
- Conducted regular audits of accounts, ensuring compliance with company policies and industry regulations.
- Collaborated with cross-functional teams to align collection strategies with overall business objectives.
- Researched accounts and completed due diligence to resolve collection problems.
- Reviewed, researched, and corrected discrepancies and customer concerns.
- Improved overall collections efficiency by implementing strategic collection plans and processes.
- Managed a diverse portfolio of accounts to optimize collection efforts and minimize losses.
- Provided exceptional customer service throughout the collections process, addressing concerns promptly while upholding company values.
- Established procedures for collection of past due amounts.
- Contacted customers to discuss late payments and options for remitting amounts due.
- Worked with legal resources and recovery teams to manage default issues.
- Contacted customers to collect outstanding payments via one-time or negotiated installment methods.
- Developed customized payment plans for financially distressed customers, enabling successful debt recovery while maintaining customer satisfaction.
- Reduced delinquency rates with proactive account monitoring and timely communication.
- Established strong relationships with customers, fostering open communication channels for effective debt resolution.
- Followed prescribed scripts and maintained friendly but firm attitude with full knowledge of contractual requirements and legal remedies.
- Generated and mailed updated statements monthly and processed demand letters.
- Streamlined collections procedures for increased productivity and reduced manual efforts.
- Contacted clients with past-due payments and actively monitored payments due from clients.
- Maintained compliance with federal, state, and local regulations governing debt collections practices.
- Conducted investigations of customer accounts and payment histories.
- Posted receipts to appropriate general ledger accounts.
- Created comprehensive reports on collection activities, highlighting key performance indicators and areas for improvement.
- Coded and entered at least 12 invoices each day into in-house accounting software.
- Supervised invoice processing, purchase orders, expense reports, credit memos and payment transactions.
- Led cross-departmental initiatives aimed at minimizing bad debts exposure through early detection of warning signs in customer behavior patterns.
- Coordinated legal actions when necessary, working closely with attorneys to ensure proper documentation and representation.
- Reconciled vendor statements and handled payment complaints or discrepancies.
- Researched and resolved accounts payable discrepancies.
- Generated and distributed current statements to customers.
- Utilized advanced negotiation skills to secure favorable settlements in complex collection scenarios.
- Collaborated with cross-functional teams to address customer disputes and resolve billing issues promptly.
- Performed administrative tasks such as recordkeeping, writing correspondence, and gathering materials.
- Processed payments and applied to customer balances.
- Maintained high volume of calls and met demands of busy and productive group.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Developed strategic plans for day-to-day financial operations.
- Complied with established internal controls and policies.
- Utilized financial software to prepare consolidated financial statements.
- Prepared cash flow projections, cost analysis and monthly, quarterly and annual reports.
- Checked payroll, vendor payments, commissions and other accounting disbursements for accuracy and compliance.
- Supported financial director with special projects and additional job duties.
- Implemented and regularly reviewed financial controls to generate accurate and reliable financial data.
- Developed and implemented payroll policies aligning with compliance regulations and company standards.
- Oversaw integration of new payroll systems, improving efficiency and accuracy in data management.
- Collaborated with HR to streamline onboarding processes, integrating payroll setup for new hires.
- Addressed employee inquiries regarding pay issues promptly, fostering positive relationships between management and staff members.
- Coordinated new hire and termination processes to facilitate smooth operations.
- Responded to employee inquiries to provide assistance with payroll-related questions.
- Performed calculations in overtime, vacation, and sick hours to provide accurate data to payroll processing database.
- Calculated deductions and processed payroll for employees.
- Reviewed time records for 40 employees to verify accuracy of information.
- Monitored and updated employee information in payroll system to add changes in salary, bonuses and deductions.
- Maintained employee confidence with secure handling of sensitive information during all stages of the payroll process.
- Ensured compliance with federal, state, and local tax laws by staying current on regulations and updating policies accordingly.
- Uploaded time records into computer system and made adjustments to create accurate database for payroll processing functions.
- Streamlined payroll processes by implementing efficient systems and tools, resulting in reduced processing time.
- Processed payroll garnishments such as tax liens and child support.
- Generated paper checks for employees and printed stubs for associates who received direct deposits to complete payroll distribution.
- Successfully transitioned from a manual to an electronic payment system for direct deposit enrollments, reducing paper waste within the organization.
- Advocated for employee benefits improvements, contributing to competitive total compensation package.
- Enhanced data security measures, safeguarding sensitive employee information against potential breaches.
- Well versed in Quickbooks and Tele-trac systems
Education
AndEarly Childhood Education
University of North Texas
Denton, TX05-2006
Skills
- Customer service
- Positive attitude
- Time management
- Data entry
- File organization
- Verbal communication
- Dedicated team player
- Administrative support
- File maintenance
- Appointment scheduling
- Clerical support
- Document management
- Filing and data archiving
- Mail sorting and distribution
- Team bonding
- Multi-line phone proficiency
- Payment processing
- Customer relationship management (CRM)
- Issue resolution
- Payroll processing
- Proofreading
- Quickbooks
- AR/AP
Timeline
Office Assistant and Sales Associate
Mod Facial Bar
10.2025 - Current
Sales Associate
Bath & Body Works
09.2025 - Current
Skincare Sales Consultant
Rodan + Fields Skin Care
06.2016 - 11.2019
Collections Manager and Payroll Manager
H2O Plumbing & Hot Water Systems
06.2001 - 12.2015
AndEarly Childhood Education
University of North Texas