Summary
Overview
Work History
Education
Skills
Timeline
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Erin Tucker

East Sparta

Summary

Open and positive communicator with calm and level-headed approach to managing routine needs and meeting special challenges.

Responsible retail professional with excellent sales, service, and interpersonal skills. Committed to making every customer feel welcome and assisting with any need.

Customer-focused Retail Associate with solid understanding of retail dynamics and customer service standards. Experienced providing quality product recommendations and solutions to meet customer needs and exceed expectations. Committed to executing sales, service and customer experience initiatives driving strong sales.

Overview

8
8
years of professional experience
1996
1996
years of post-secondary education

Work History

Retail Associate

Story cannabis
Massillon
08.2025 - Current
  • Assisted customers in selecting cannabis products based on preferences.
  • Maintained cleanliness and organization of the sales floor and product displays.
  • Processed customer transactions accurately using point-of-sale systems.
  • Educated customers on product features, effects, and safe consumption practices.
  • Collaborated with team members to ensure efficient store operations during busy hours.
  • Engaged with customers to foster a welcoming and informative shopping environment.
  • Followed safety protocols for handling cannabis products and maintaining compliance standards.
  • Assisted customers in finding products, answered questions, and made product recommendations.
  • Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
  • Greeted customers and provided excellent customer service.
  • Calculated pricing, applied discounts, and collected payments to process transactions.
  • Assisted customers by phone regarding store operations, products, promotions and orders.
  • Ensured compliance with all company policies and procedures.
  • Updated customer information in the database system when necessary.
  • Used product knowledge to suggest items to match client needs.
  • Addressed customer questions and concerns regarding products and services.
  • Assisted in the preparation and execution of physical inventory counts.

Delivery Driver

The Pizza Oven
Canton
07.2019 - 08.2025
  • Delivered pizzas promptly to customers in various locations.
  • Maintained accurate records of deliveries and customer orders.
  • Ensured vehicle cleanliness and conducted routine maintenance checks.
  • Communicated effectively with customers regarding delivery status and issues.
  • Collaborated with kitchen staff to streamline order preparation processes.
  • Handled cash transactions and processed payments securely.
  • Transported and safely delivered items to prevent damage or loss.
  • Navigated routes with relevant map programs and GPS systems.
  • Handled merchandise in accordance with product handling standards.
  • Grouped and routed deliveries according to designated areas to maintain efficient delivery times.
  • Adhered to all applicable traffic laws while driving delivery vehicle.
  • Ensured accurate completion of all paperwork associated with deliveries.

Cookie baker

The Cake Lady
Canton
09.2018 - 07.2019

Fulfilled cookie orders ensuring accuracy.

Followed the recipe

Cut out proper designs for the order.

Baked them according to the recipe.

Stored them properly.

Followed proper sanitation and storage of all products.

Office Helper

Shelly Home Improvement
Canton
12.2017 - 11.2018
  • Assisted with inventory management and organization of supplies.
  • Supported team in maintaining a clean and safe workspace.
  • Handled customer inquiries and directed them to appropriate staff.
  • Coordinated scheduling of appointments and follow-ups with clients.
  • Maintained accurate records of daily operations and tasks completed.
  • Greeted visitors in a professional manner and provided assistance as needed.
  • Maintained cleanliness of the office by vacuuming, dusting, organizing files.
  • Ordered office supplies as needed and tracked orders to ensure timely delivery.
  • Operated office equipment including printers, fax machines, scanners.
  • Assisted with filing, photocopying, scanning, and other administrative duties.
  • Processed incoming mail by sorting, distributing to appropriate personnel or departments.
  • Answered incoming calls, took messages, and routed correspondence.
  • Responded to customer inquiries via phone or email in a courteous manner.
  • Maintained positive working relationship with fellow staff and management.
  • Broke down boxes for garbage and recycling.

Education

Fairness High School
Brewster , OH

Skills

  • Customer service
  • Point-of-sale systems
  • Product education
  • Inventory management

Timeline

Retail Associate

Story cannabis
08.2025 - Current

Delivery Driver

The Pizza Oven
07.2019 - 08.2025

Cookie baker

The Cake Lady
09.2018 - 07.2019

Office Helper

Shelly Home Improvement
12.2017 - 11.2018

Fairness High School
Erin Tucker