Summary
Overview
Work History
Education
Skills
Timeline
Generic

Erin Twitty

Cordova,TN

Summary

Relentless professional known for working hard to determine risk levels. A well-spoken Fraud Analyst promoting exemplary talents in reviewing accounts and identifying issues with over 13 years of expertise investigating suspicious activity for various companies. Knowledgeable resource committed to finding answers and working with clients and interdepartmental personnel. A detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

9
9
years of professional experience

Work History

LEAD FRAUD SPECIALIST

KEYBANK
03.2021 - Current
  • Perform research of customer disputes regarding electronic transactions including ACH, Credit Card, Debit Card, ATM/PIN and Internet Banking/Bill Pay using a variety of systems
  • Responsible for issuing provisional credit, processing chargebacks, processing letters and handling incoming re-presentments and arbitration cases.
  • Ensure compliance with Regulation E while working and processing claims.
  • Administer moderate procedures, analysis, tasks and reporting while receiving limited instructions for filing, recording, processing, servicing, and/or organization of documentation associated with fraud and dispute process.
  • Reviews and ensures proper documentation and procedures are used for moderate activities.
  • Identifies and resolves moderate issues by following established guidelines.
  • Refers more complex problems to Senior level or supervisor.
  • Will provide service in relation moderate complex dispute claims/inquiries, service requests, suggestions and complaints from customers.
  • Proficient in working and maintaining duties while working under moderate to limited supervision
  • Other duties as assigned.

FRAUD and CLAIMS OPERATIONS SPECIALIST 4

WELLS FARGO BANK
04.2019 - 03.2021
  • Ability to execute in a fast paced, high demand, environment while balancing multiple priorities
  • Research, review and analyze complex transactions and claims using multiple online systems to identify financial crime activities, policy violations and other suspicious situations
  • Processing and servicing online fraud and debit card fraud claims
  • Proficient in Prevent, CIV, CCM CLAIMS, DAT and other essential online fraud and debit card fraud applications
  • Problem solving and decision making skills
  • Ability to effectively respond to inquiries or escalated issues.

FINANCIAL CRIMES SPECIALIST 2

WELLS FARGO BANK
11.2017 - 04.2019
  • Manage inbound calls effectively and efficiently in a complex, fast-paced and challenging call center environment
  • Verifying or identifying transactions to detect or prevent financial crime activities in order to mitigate risk or recover losses
  • Determine level of compromise and taking appropriate security measures to prevent additional fraud or compromise
  • Take ownership of each customer while empathizing and prioritizing customer needs
  • Ability to work multiple fraud systems: PREVENT, CIV, C.L.A.I.M.S, CCM and other essential online fraud applications.

CUSTOMER SALES AND SERVICE REPRESENTATIVE

WELLS FARGO BANK
09.2015 - 11.2017
  • Ability to navigate multiple computer systems, applications, and utilize search tools to find information
  • Assisted customers in exploring options in financial services, developed and implemented individual financial plans
  • Open new customer accounts, including checking, savings, and lines of credit
  • Promote bank services and products
  • Research and resolve customer issues
  • Maintain confidentiality of bank records and customer information.

Education

POLITICAL SCIENCE -

USC UPSTATE

CRIMINAL JUSTICE -

ASHFORD UNIVERSITY
05.2020

HIGH SCHOOL DIPLOMA -

BUFORD HIGH SCHOOL
06.2013

Skills

  • Customer Service
  • Excellent verbal, written and interpersonal skills
  • Active Listening
  • Critical Thinking
  • Complex problem solving
  • Attention to detail and accuracy
  • Fraud prevention
  • Regulatory knowledge
  • Internal Controls
  • Investigation techniques
  • Verbal and written communication
  • Fraud Detection
  • Case Management
  • Procedure review
  • Transaction review
  • Effective Communication
  • Dispute Resolution
  • Loss Prevention

Timeline

LEAD FRAUD SPECIALIST

KEYBANK
03.2021 - Current

FRAUD and CLAIMS OPERATIONS SPECIALIST 4

WELLS FARGO BANK
04.2019 - 03.2021

FINANCIAL CRIMES SPECIALIST 2

WELLS FARGO BANK
11.2017 - 04.2019

CUSTOMER SALES AND SERVICE REPRESENTATIVE

WELLS FARGO BANK
09.2015 - 11.2017

POLITICAL SCIENCE -

USC UPSTATE

CRIMINAL JUSTICE -

ASHFORD UNIVERSITY

HIGH SCHOOL DIPLOMA -

BUFORD HIGH SCHOOL

Similar Profiles

CREATE PROFILE
Erin Twitty