ADRIAN VAZQUEZ
San Antonio
Summary
Successful onboarding coach with proven track record of success in facilitating onboarding process and implementing strategies. Knowledgeable about HR policies and procedures with good understanding of legal and compliance requirements. Approachable and committed to setting up new hires for success.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Lead Fraud Operations Specialist
Wells Fargo
03.2020 - Current
- Evaluated customer data to identify and prevent fraudulent activities.
- Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
- Performed risk assessments to determine level of fraud risk and prioritize investigations.
- Analyzed large amounts of data to find patterns of fraud and anomalies.
Digital Content Trainer
TaskUs
12.2018 - 01.2020
- Trained a large multimedia company's ad campaign to ensure that all requirements and rules were being followed by its users and employees.
- Enhanced team performance by developing and implementing effective coaching strategies during training classes.
- Enhanced trainee experience by developing comprehensive orientation programs and hands-on training sessions.
- Implemented various teaching methods, adapting to diverse learning needs and preferences of the trainees.
- Tracked trainee performance data, utilizing insights to inform future curriculum improvements.
Lead Technical Support Coach
IBEX Global
09.2017 - 09.2018
- Promoted positive collaboration among trainees, encouraging teamwork and problem-solving skills.
- Provided ongoing support to trainees as they transitioned into their respective roles within the company.
- Addressed any concerns or issues raised by trainees promptly, ensuring a smooth learning experience for all participants.
- Maintained accurate records of each trainee''s progress throughout the program for future reference and evaluation purposes.
Sales Associate Trainer
Cavender's Boot City
11.2015 - 01.2017
- Managed cross-functional teams to ensure seamless coordination between QA, development, and support departments.
- Streamlined new hire processes by developing efficient task workflows and checklists.
- Managed multiple onboarding projects simultaneously, ensuring timely completion while maintaining high-quality standards.
Games Host Lead
Six Flags Fiesta Texas
02.2015 - 11.2015
- Greeted incoming guests with enthusiasm to promote fun, memorable and exciting experience.
- Calmed down angry guests or patrons using skills in active listening and positive engagement.
- Maintained enjoyable environment by entertaining and engaging players at any and all games.
- Tracked warehouse contents continually, maintained constant awareness of stock levels and performed formal inventory reviews.
Education
High School Diploma -
Thomas Jefferson High School
San Antonio, TX2017
Skills
- New Hire Orientation
- Coaching and Counseling
- Training and Development
- Human Resources Support
- Performance Tracking
- Data entry
- Call Monitoring
- Customer service
- Excellent verbal/written communication
- Computing skills
- Telecommunication skills
- Bilingual in Spanish
Certification
TSFA Floral Knowledge Based Certification
Timeline
Lead Fraud Operations Specialist
Wells Fargo
03.2020 - Current
Digital Content Trainer
TaskUs
12.2018 - 01.2020
Lead Technical Support Coach
IBEX Global
09.2017 - 09.2018
Sales Associate Trainer
Cavender's Boot City
11.2015 - 01.2017
Games Host Lead
Six Flags Fiesta Texas
02.2015 - 11.2015
High School Diploma -
Thomas Jefferson High School