Erin Valentine
Tinley Park,IL
Summary
Professional with experience in student enrollment, database management and customer service. Expertly manages database software and systems and provides superior support for diverse needs. Knowledgeable about student information management systems and best practices in education.
Overview
14
14
years of professional experience
Work History
Associate Registrar/Associate Director Enrollment Management
OAK POINT UNIVERSITY
05.2022 - 09.2023
- Assisted with the development and implementation of policies and procedures consistent with those of the University to ensure the efficient operation of the Enrollment Management unit
- Reviewed exceptions to policies and coordinated with staff, Senior Vice President, and Academic Affairs regarding any situations requiring further discussion due to exceptions or escalations
- Worked cross-functionally to manage the course schedule and registration in the student information system
- Worked with academics to create an academic year schedule to help our student body with course mapping and personal life/school balance
- Assisted students with enrollment and registration issues; created documentation posted to the Student Portal providing registration procedures to reduce the number of inquiries each registration period/semester
- Conducted final degree audits and oversee the preparation and distribution of diplomas and certificates
- Aid faculty, students, staff, and the public regarding degree requirements, academic progression, and University policies, in-person, via email or other electronic technology, and on the telephone
- Managed and de-escalated student needs referred to the Registrar’s office
- Maintained the standard operating procedure manual and communicated this information to all constituents involved in the various processes facilitated within the Office of the Registrar
- Facilitated training of Enrollment Management staff and faculty, when necessary, on such procedures
- Trained directors of each program and other various departments on how to pull reports pertaining to their areas within the University CRM to decrease unnecessary requests coming into the Office of the Registrar
- Maintained a working knowledge of current Illinois Articulation Initiative guidelines and the applicability to university requirements
- Collaborated with academics in the management of approval and processing of upper-division transfer and prior learning credits
- Prepared course equivalency tables for in-house and external use (TES, website, transfer schools)
- Determined course transferability for prospective students for all university programs
- Developed and dispersed various reports: Dean's List, Dean's Commendation, Honors, Graduation and Commencement, etc
- Worked directly with Academic Affairs on updating and proofreading the university catalog each year
- Managed classroom selection each semester for the course schedule
- Maintained accurate and up-to-date information on the University Intranet for the Registrar page
- Developed and managed relationships with internal and external stakeholders in support of and coordination with OPU enrollment management initiatives
- Served on various committees including University Curriculum Committee, University Safety Committee, and University Staff Council
- Also served on various hiring committees for the Enrollment Management team.
- Proofread and edited documents for accuracy and grammar.
- Remained solutions-oriented in face of complex problems to assist management and overall business direction.
- Developed and implemented strategies to streamline office operations.
- Drafted common document templates to reduce time spent creating documents from scratch.
- Increased profitability and productivity by minimizing downtime and streamlining quality control procedures.
Student Record Coordinator, Office of the Registrar
LEWIS UNIVERSITY
01.2013 - 05.2022
- Ensure that all policies and regulations of Campus and Administration are applied daily
- Review class schedules for 6 Colleges and assist with entry into Student Records System (Banner) each semester for the University
- Charged with auditing new student records to ensure all required documents have been accurately captured for each student file
- This cuts down on errors found during graduation audits and accreditation audits
- Responsible for reporting enrollment and graduation information to the National Student Clearinghouse for the University to reduce errors for our financial aid seeking students
- Assisted with hiring new student workers each academic year
- Trained four student workers on their individual tasks while in the Office of the Registrar
- Work with graduation coordinator to conduct degree audits to clear an average of 900 University students each semester for graduation
- Assist all 6 Colleges with registration questions during an average of 25 student orientations per year
- Work within Student Records System (Salesforce, Slate, and Banner) to update student records for various Program Chair and Dean requests that may include grade changes, major/minor changes, course modifications, and transfer credit entry
- Establish positive relationships with students by answering questions that may include transcripts, graduation, commencement, and registration
- First Year Mentor- Cornerstone Seminar, fall semester 2021
- The Cornerstone Seminar is a one-credit hour course designed to support freshman and transfer students as they transition to Lewis University in their first semester of college
- The seminar is part of the general education requirement
- As a mentor I am responsible for educating each student on the University's Mission, provide resources and information to support academic advising, and introduce them to a variety of campus resources that will assist each during their transition to college life
- Also responsible for working with the Center for Academic Support and Enrichment to identify any at risk student from the course
- Each class consists of small groups of 18-20 students.
- Maintained accuracy of records by verifying accuracy of data in records.
- Followed confidentially regulations to maintain privacy.
- Provided excellent customer care by responding to inquiries and requests for information.
- Coordinated with various departments to support cross-functional needs.
- Followed established policies and procedures to maintain compliance with regulations.
- Provided training to new records clerks to improve knowledge and skills.
- Generated reports from database systems to track records.
- Assisted with record management system implementation and maintenance to streamline operations.
Academic Advisor/Transcript Evaluator, College of Nursing and Health Professions
LEWIS UNIVERSITY
01.2013 - 01.2020
- Coordinated and evaluated student transcripts and program requirements for admissions and degree mapping purposes for the Healthcare Leadership and Accelerated Bachelor of Science in Nursing programs
- Counseled over 200 students on majors, admissions, and financial aid per academic year
- Oversaw Student Record Systems for both programs
- Organized cohort groups and academic schedules for both majors each term
- Worked with each Program Coordinator to formulate instructor schedules, create clinical and lab assignments for each cohort and ensure class schedules are correct for each level
- Facilitated and coordinated student information sessions, orientations, and open houses with current and prospective students on and off campus
- When I began this position our cap per cohort was 23 and now it is 40
- The last two years with the BSN program the average cohort total has gone beyond the original 23 cap
- This is due, in large part, to constant communication with each student and providing a reputable program where our students are continuously sought after by our clinical sites
- Conducted selection process for the Robert Wood Johnson Foundation scholarship the accelerated BSN program was awarded for two consecutive semesters
- We were able to offer 14, $10,000 scholarships in total to students in need
- Completed reports required by the Foundation each semester as to the progression of each student through the program
- Worked with Program Director to create a mentor program where new accelerated BSN students could enroll to work with an upperclassman to get a better handle on the expectations of the program
- Responsible for updating website and marketing material for both majors
- Worked with each Program Coordinator to ensure all policies and procedures were properly updated on the website and catalog annually
- Worked with the Program Director to add an online component for our Healthcare Leadership major
- This would provide more options for our current students and potentially attract greater numbers to this program as many surrounding Universities offer this option
- Worked within Student Records System (Salesforce, Slate, and Banner) to extract data for monthly faculty meetings
- These reports depict the number of applications coming in, number of files reviewed and projection totals for future cohorts per major.
- Answered student inquiries and resolved problems related to curriculum and course prerequisites.
- Provided support and guidance to students experiencing academic and personal troubles.
- Conducted academic advisement services for students on reoccurring basis to maintain educational progression.
- Mentored students, offering advice and support on topic selection, appropriateness and academic value.
- Helped students with initial adjustment to university academic life and interpreted institutions policies and requirements.
- Received and reviewed transcripts to determine eligibility for admission to college or specific programs.
- Met firm deadlines while applying results-driven and goal-oriented methodology to teaching initiatives.
- Helped students develop organizational, time management and study skills.
- Delivered supportive and knowledgeable counseling to students with academic or personal concerns.
- Advocated for students to access available resources.
- Monitored student progress to drive successful academic outcomes.
- Developed and implemented student guidance plans to foster academic success.
- Developed and implemented individualized academic plans for students.
- Analyzed student academic records to assess educational and career goals.
- Educated students on college admissions process and scholarship requirements.
Academic Advisor/Recruitment Officer/Schedule and Curriculum Coordinator, School of Art (SoA)
NORTHERN ILLINOIS UNIVERSITY
01.2010 - 01.2013
- Provided comprehensive holistic academic counseling, financial aid advising, program development, retention, and support services for over 530 students across 14 different School of Art (SoA) majors and 2 minors
- Managed and trained the front office for the SoA on daily tasks required to help the Advising team run efficiently
- Trained academic advisors providing mentoring, coaching, and best practices related to academic advising to increase enrollment and student satisfaction
- Worked with the Assistant Director on hiring new Graduate Assistants each semester and trained them to help staff with various tasks
- Participated in recruitment events such as open house functions and portfolio review days both on and off campus
- Facilitated orientations for any new SoA student; throughout the year the school averaged 30-35 sessions
- Assisted with the creation and updating of curricula for all 14 majors and 2 minors
- Participated in discussions with faculty to ensure National Association of Schools of Art and Design (NASAD) compliance was maintained with any change or update
- Confirmed curriculum changes would not prolong graduation deadlines or impede on other university requirements
- Also served on the SoA Curriculum Committee
- Responsible for creating and maintaining the SoA schedule each semester (both undergraduate and graduate courses)
- Worked closely with the Assistant Director and each division head on meeting pattern creation and instructor schedules
- The biggest hurdle was to learn and understand each curriculum and how they all affected one another
- When this task was originally assigned in the fall of 2010 the number of time conflict and curriculum errors reached over 60
- By working closely with and helping to educate each division on the entire process the errors became minimal; less than ten conflicts found for the fall 2012 schedule
- Assisted with the creation and facilitation of an Annual Academic Advisor Summit
- Served as counsel on SoA Curriculum Committee.
- Helped students with initial adjustment to university academic life and interpreted institutions policies and requirements.
- Investigated complaints and worked with students, parents and teachers on finding positive resolutions.
- Helped students develop organizational, time management and study skills.
- Delivered supportive and knowledgeable counseling to students with academic or personal concerns.
Education
M.B.A. Business Administration -
Lewis University
Romeoville, ILB.A. Business Management with a Minor in Organizational Communication -
North Central College
Naperville, ILA.A. Liberal Arts-General Education -
College of DuPage
Glen Elyn, ILSkills
- Process Improvement
- Data Analysis
- Activity Planning
- Scheduling
- Records Management
- Database Maintenance
Websites
Accomplishments
- Member and Inductee - The National Society of Leadership and Success
- Mental Health & Wellness in the Workplace Certificate
Organizations
National Academic Advising Association (NACADA)
Achievements
- Member and Inductee, The National Society of Leadership and Success
- Mental Health & Wellness in the Workplace Certificate
Additional Information
ORGANIZATIONS
- Member, National Academic Advising Association (NACADA)
-Member, American Association of Collegiate Registrars and Admissions Officers (AACRAO)
Timeline
Associate Registrar/Associate Director Enrollment Management
OAK POINT UNIVERSITY
05.2022 - 09.2023
Student Record Coordinator, Office of the Registrar
LEWIS UNIVERSITY
01.2013 - 05.2022
Academic Advisor/Transcript Evaluator, College of Nursing and Health Professions
LEWIS UNIVERSITY
01.2013 - 01.2020
Academic Advisor/Recruitment Officer/Schedule and Curriculum Coordinator, School of Art (SoA)
NORTHERN ILLINOIS UNIVERSITY
01.2010 - 01.2013
M.B.A. Business Administration -
Lewis University
B.A. Business Management with a Minor in Organizational Communication -
North Central College
A.A. Liberal Arts-General Education -
College of DuPage
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