Erin Van Ginhoven
Woodford,VA
Summary
To help my community in skills I have acquired in Healthcare & Communications. Skilled Agent experienced in identifying the needs of the client and working to find a solution promptly and professionally.
Overview
33
33
years of professional experience
1
1
Certification
Work History
Servicing Agent and Special Support Team/Collections
ALORICA
01.2022 - Current
- Trained as Servicing Agent and Special Support Team/Collections
- Training and Nesting Support
- Assist customers with routine account information and actions
- Provided servicing of card members/policy holders in high volume call center
- Special support Inbound/Outbound/Dialer calls
- Special assigned projects and mentoring
Driver
Uber
12.2020 - 12.2021
Caregiver-Personal Care-Home Helper
Home Instead Senior Care / Icare
08.2012 - 02.2021
- Assisting Clients to maintain independence at home
- Encourage client engagement and trust
- Provide respite care to family members/End of Life Care
- Assist with medications/Minor wound care
- Alzheimer/Dementia care
- Assist mobility with Hoyer lift transfers
- Assist and monitor fall risks/
- Bathing/Showers personal care
- Assist in rehabilitation
Patient Advocate/Pharmacy Technician
Lloyd F Moss Free Clinic
07.2007 - 05.2012
- Screened patients for eligibility
- Applied on patients behalf to Pharmaceutical companies for medication
- Filled Prescriptions
- Organized office procedure & wrote procedure manual for advocate office
- Process applications for thousands of patients to pharmaceutical companies for free medication
- Rotated reception area duties with other technicians
- Answer appropriate questions when handing out medications regarding prescription information
- Interpret medical charts ordered by doctor to dispense and process labels for packaging prescription medications
- Count, package and label prescription drugs
- Check in and account for stock ordered by pharmacy
- Train new Advocates and new Technicians
- Counted down money tray and prepared deposits
Family Outreach Coordinator
Caroline Dept. of Social Services
10.2006 - 07.2007
- Outreach in Community
- Worked with Health Dept
- Dental program
- Tracked medical recipients coverage and applications
- Mass mailings
- Weekend Outreach events
- Medicaid renewal letters and follow up
- Informational reports
- Assist Eligibility Workers and Case Workers
Property Manager
Century 21 Cardinal Realty
04.2005 - 05.2006
- Diploma received for Property Management education
- Administrative responsibilities
- Collecting rent and processing
- On-site inspections
- Daily contact with residents and homeowners
- Representing Century 21 in court for evictions and issues
- Reporting to President/Broker activities
- All contracting services for repairs
- Leases and Agreements
- Banking and Reconciling bank accounts
- Paying mortgages and association fees
Assistant Property Manager
Zalco Realty, Inc
06.2001 - 04.2005
- M100 Course completed in January 2003, certificate received
- All administrative responsibilities
- Daily Customer/Homeowner relations
- Property inspections, enforcing covenants in Community
- Architectural review responsibilities
- Provide committees with Pertinent information
- Attend Board of Directors meetings
- Coordinate calendar for community and usage of Community Center
- Newsletter layout and editorial
- Overseeing Contracting at Community-Proposals/Contracts
- Submitting bills for payment
- Preparing Board Packages
- Managed 3 employees
Billing/Accounting/Collections
Omega World Travel
06.1992 - 05.2000
- Accounts Receivable
- Government Reporting
Education
High School Diploma - Child Development
Annandale High School
VASkills
- Experience in customer support, servicing accounts and Special Support team Highly dependable Excellent attention to detail
- Experience in providing routine, personal healthcare to elderly, convalescent, or disabled persons in the home of patients and in a residential care facility
Certification
Registered Pharmacy Technician, Board of Pharmacy, 12/2009, 12/2013
Timeline
Servicing Agent and Special Support Team/Collections
ALORICA
01.2022 - Current
Driver
Uber
12.2020 - 12.2021
Caregiver-Personal Care-Home Helper
Home Instead Senior Care / Icare
08.2012 - 02.2021
Patient Advocate/Pharmacy Technician
Lloyd F Moss Free Clinic
07.2007 - 05.2012
Family Outreach Coordinator
Caroline Dept. of Social Services
10.2006 - 07.2007
Property Manager
Century 21 Cardinal Realty
04.2005 - 05.2006
Assistant Property Manager
Zalco Realty, Inc
06.2001 - 04.2005
Billing/Accounting/Collections
Omega World Travel
06.1992 - 05.2000
High School Diploma - Child Development
Annandale High School