Erin Wathen

• Performed various types of cleaning, including construction clean-up, move-out cleaning, residential maintenance, and commercial cleaning, ensuring thorough and high-quality results in each setting
• Prepared and staged rooms/spaces for events, meetings, or daily use, ensuring cleanliness and organization to meet operational standards
• Provided exceptional service by addressing client concerns promptly and professionally.
• Implemented process improvements that enhanced overall cleaning efficiency and effectiveness.

AIR B N B

• Oversaw daily operations to ensure optimal service delivery and customer satisfaction.
• Developed and implemented strategic business plans to enhance revenue growth and market share.
• Trained and mentored management staff on operational best practices and leadership techniques.
• Analyzed performance metrics to identify areas for improvement and drive operational efficiency.
• Fostered a positive workplace culture focused on employee engagement and retention through leadership initiatives.

• Led team in executing operational efficiencies across multiple shifts.
• Trained and mentored crew members to enhance service delivery standards.
• Implemented quality control measures to ensure compliance with health and safety regulations.
• Streamlined inventory management systems, reducing waste and improving stock accuracy.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.

• Managed daily office operations, ensuring efficient workflow and communication among staff.
• Coordinated schedules, appointments, and meetings for management and team members.
• Streamlined filing systems to enhance document retrieval and organizational efficiency.
• Assisted in preparing reports and presentations for client meetings and internal reviews.
• Promoted a positive image of the organization through clear communication both internally with colleagues and externally with clients.