Highly-motivated employee with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Able to work effectively unsupervised and quickly master new skills. Experienced care expert specializing in mental illness and disabled clients. Passionate about helping others create their life worth living.
Overview
10
10
years of professional experience
Work History
Direct Support Professional
North Country Community Mental Health
Petoskey, MI
07.2019 - 12.2024
Accompanied individuals on outings to promote independence and integration into the community.
Activity Coordinator: Planned and implemented recreational activities for participants.
Monitored individuals' behaviors, objectively documented observations, and reported any changes or concerns.
De-escalated those in crisis and used approved crisis intervention techniques in emergency situations.
Trained new staff in all areas and became a medication administration training official.
Assumed additional responsibility as menu planner and served as the main shopper for client home.
Facilitated group therapy sessions for clients with similar issues or experiences.
Worked collaboratively with other professionals such as psychiatrists, psychologists, and nurses to coordinate care for clients.
Assisted clients in accessing community resources such as Michigan Works, food pantries, and transportation options.
Manager
Walgreens
Gaylord, MI
09.2018 - 07.2019
Assigned tasks to associates to fit skill levels and maximize team performance.
Managed vendor relationships and inventoried goods coming in.
Trained new employees in their respective roles.
Resolved customer complaints and issues promptly, maintaining a positive brand image.
Performed daily opening and closing procedures of the store, pharmacy, and seven cash registers.
Supported team members when necessary, such as stocking shelves, hanging sale tags, and opening an extra register.
Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
Maintained accurate input of patient information, financial data, and medication requests.
Cashier
Ez Mart
Boyne Falls, Michigan
03.2015 - 09.2018
Operated cash register efficiently and accurately, processed payments by cash, check, credit/ debit.
Verified that customers were of legal age to purchase alcohol or tobacco products.
Greeted customers and answered any questions they had.
Clinical Therapist, Telehealth Clinic at Pine Rest Christian Mental Health ServicesClinical Therapist, Telehealth Clinic at Pine Rest Christian Mental Health Services