Erin Weiser
Snohomish
Summary
I would like to work for a quality company where design and function are the focus. Interior Design has always been my biggest passion along with helping others. Using my design and artistic skills to make a client's space factional and aesthetically pleasing is very fulfilling to me. I am organized and dependable as well as successful at managing multiple priorities with a positive attitude.
Overview
18
18
years of professional experience
Work History
Advanced Customer Care - Trade Team
Crate and Barrel
03.2022 - Current
- Implement quality assurance measures to maintain high standards of customer care services.
- Streamline team processes for improved productivity and better resource allocation.
- Enhance customer satisfaction by implementing efficient problem-solving techniques and providing timely solutions.
- Mentor new team members, fostering a positive work environment and promoting professional growth.
- Analyze performance metrics to identify areas for improvement and implement necessary changes.
- Coordinate with other departments to resolve complex customer issues, resulting in increased client retention rates.
- Received two promotions in the first 15 months.
Assistant Store Manager
Kate's Gifts
08.2015 - 09.2016
- Planned and designed gift shop from the ground up.
- Worked closely with the store owner to bring her ideas to life in regards to the aesthetics she was envisioning for her space.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Promoted professional growth and facilitated talent development of each associate to drive performance excellence.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Analyzed and interpreted store trends to facilitate planning.
- Met or surpassed business targets regularly through employee engagement and forward-thinking planning.
Sales Support
ARTERRA
05.2013 - 06.2015
- Organized and processed large print orders.
- Selected art for large scale projects such as hotels, multifamily dwellings, and assisted living homes.
- Assisted customers with sales needs such as inventory and shipping questions.
- Collaborated with vendor development and support staff to resolve various issues impacting sales activities.
- Helped cultivate and maintain business relationships by professionally handling partner and customer needs.
- Coordinated responses and resources to handle special client requests.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Built relationships with customers and community to promote long term business growth.
Sales Associate/Sales Lead
Pier 1 Imports
08.2009 - 09.2013
- Led sales team to exceed quarterly sales goals.
- Monitored sales team performance and provided constructive feedback.
- Reported sales data to upper management for review.
- Balanced traditional and innovative sales tactics to complete sales and trained employees on current sales protocols.
- Trained, coached and mentored new sales associates for maximum performance.
- Kept detailed track of sales and customer information in company system.
- Provided exceptional customer service and product knowledge to foster client loyalty and satisfaction.
- Assisted customers with signing up for store loyalty programs and provided details about key benefits.
- Worked to meet or exceed store goals for credit card applications, special donations, and specific product promotions.
- Listened to customer needs as well as desires to identify and recommend optimal products for their space.
- Developed strong rapport with customers and created positive impression of business.
- Prioritized helping customers over completing other routine tasks in store.
- Received an Associate of the Quarter Award.
Office Manager
Flex Physical Therapy
06.2006 - 08.2010
- Consistently enhanced the physical therapy experience for patients by welcoming, comforting, and entertaining as appropriate.
- Efficiently maintained appointment schedules to keep the office running smoothly and to provide the best service to out patients.
- Successfully made sales of home care products to patients to further their healing between appointments.
- Skilled at answering phones and providing customer care.
General Clerical Showroom Assistant
ARTERRA
09.2007 - 10.2009
- Maintained showroom samples and catalog libraries for customer viewing.
- Greeted customers and prospects upon showroom entry.
- Asked open-ended questions to better assist with what types of products or services the customer required.
- Delivered outstanding service to clients to not only maintain but to extend the relationship for future business opportunities.
- Was responsible for making accurate identification and routing labels to ensure art was placed in correct departments at Nordstrom stores.
- Performed quality control on high end art to guarantee customer satisfaction.
Education
Bellevue College
Bellevue, WANewport High School
Bellevue, WASkills
- Relationship Building
- Analytical and Critical Thinking
- Project Management
- Willingness to Learn
- Proficient in Photoshop, Auto - CAD, and SketchUP
- Time management
- Organized
- Creative
- Can adapt easily
- Communication
- Decision Making
- Social Perceptiveness
Interests
- Spending time with my two daughters
- DIY remodeling/updating
- Renewable Design
- Volunteering my time to help others
- Photography
- Sewing
Timeline
Advanced Customer Care - Trade Team
Crate and Barrel
03.2022 - Current
Assistant Store Manager
Kate's Gifts
08.2015 - 09.2016
Sales Support
ARTERRA
05.2013 - 06.2015
Sales Associate/Sales Lead
Pier 1 Imports
08.2009 - 09.2013
General Clerical Showroom Assistant
ARTERRA
09.2007 - 10.2009
Office Manager
Flex Physical Therapy
06.2006 - 08.2010
Bellevue College
Newport High School
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