Erin Whittamore
Memphis,TN
Summary
Proven achiever with extensive experience in patient care and sales, notably at Baptist Memorial Hospital. Excelled in vital signs monitoring and enhancing customer satisfaction, demonstrating exceptional verbal communication and emotional support skills. Increased sales revenue through strategic client engagement, underscoring a strong ability to deliver results and exceed expectations. Dedicated to providing every patient with top-notch service and support through high-quality care and efficient management of unit documentation. Collaborative and team-oriented with healthcare staff to effectively contribute to patient needs. Detail-oriented and methodical in tracking changing conditions, collecting biological samples and ambulating patients.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Patient Care Assistant
Baptist Memorial Hospital
Memphis, TN
02.2022 - 03.2022
- Assisted nurses with daily patient care tasks, ensuring timely and efficient medical support.
- Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
- Demonstrated strong teamwork skills by collaborating effectively with colleagues and other healthcare professionals to achieve optimal patient outcomes.
- Promoted a positive patient experience by actively listening and empathizing with their needs and emotions.
Resident Assistant
Brookdale Senior Living Facility
Memphis, TN
01.2018 - 04.2018
- Attended, participated, and contributed to monthly staff meetings addressing resident needs.
- Served as an approachable resource for residents seeking advice or assistance with personal or academic issues.
- Responded to room transfers, incident reports, and maintenance requests.
- Managed front desk operations during assigned shifts, assisting visitors with inquiries while maintaining accurate records of residence hall activities.
Sales Representative
Metro PCS
Memphis, TN
12.2015 - 10.2016
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
Front of House Cashier
Blue Plate Cafe
Memphis, TN
08.2015 - 11.2015
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Assisted customers by answering questions and fulfilling requests.
- Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
- Worked closely with shift manager to solve problems and handle customer concerns.
Education
High School Diploma -
The Excel Center
Memphis, TN06.2024
Skills
- Medical Terminology
- Vital Signs Documentation
- Written and verbal communication
- Emotional Support
- Vital signs monitoring
- Basic Life Support
Certification
- CNA - Certified Nursing Assistant
- CPR certified
- Business Communication/Customer Service
Timeline
Patient Care Assistant
Baptist Memorial Hospital
02.2022 - 03.2022
Resident Assistant
Brookdale Senior Living Facility
01.2018 - 04.2018
Sales Representative
Metro PCS
12.2015 - 10.2016
Front of House Cashier
Blue Plate Cafe
08.2015 - 11.2015
High School Diploma -
The Excel Center