Erin Wittenauer
Winston-Salem,NC
Summary
Enthusiastic Patient Care Coordinator motivated to work with patients, families, and care teams efficiently. Friendly, adaptable, and collaborative professional, successful devising satisfying solutions to complex problems.
Overview
9
9
years of professional experience
Work History
A/R Representative (Remote)
Conifer Health Solutions
06.2023 - Current
- Expertly review and resolve denied claims by identifying coding errors and promptly submitting necessary corrections to insurance companies.
- Proactively collaborate with healthcare providers to secure missing documentation essential for timely claim submission.
Patient Account Representative
Hugh Chatham Memorial Hospital
08.2022 - 03.2023
- Resolved typing mistakes and payment discrepancies, addressing both underpayments and overpayments.
- Collaborated with healthcare providers to obtain necessary documentation for claims processing.
Customer Support Specialist
MedCost Benefit Services Call Center
12.2019 - 06.2022
- Serviced and resolved the customer inquiries related to claims, EOBs, eligibility, and benefit plans administered by Med Cost Benefit Services.
- Handled and resolved customer inquiries related to claims, explanation of benefits (EOBs), eligibility, and benefit plans administered by MedCost Benefit Services.
Patient Services Representative II
nThrive, Inc.
08.2017 - 11.2019
- Greeted patients arriving for appointments. Monitored patient flow to ensure patients were taken care of with compassion and in the most efficient way. Ensured all patient demographics and insurance information was correct.
- Completed registration process for walk-in patients and updated any changes needed.
- Verified insurance benefits. Collected patient's out of pocket financial responsibility.
Education
Bachelor's degree -
UNCG
Greensboro, NC12-1986
Skills
- Strong time management abilities
- Strong communication skills
- Microsoft office
- Patient registration
- Personable, friendly attitude
- HIPAA compliance
Timeline
A/R Representative (Remote)
Conifer Health Solutions
06.2023 - Current
Patient Account Representative
Hugh Chatham Memorial Hospital
08.2022 - 03.2023
Customer Support Specialist
MedCost Benefit Services Call Center
12.2019 - 06.2022
Patient Services Representative II
nThrive, Inc.
08.2017 - 11.2019
Bachelor's degree -
UNCG