ERIN YARBROUGH
Lutz,FL
Summary
Compassionate Customer Service Professional specializing in animal care and welfare. Delivered high standards of cleanliness and sanitation while providing attentive care to animals and maintaining organized kennel facilities. Focused on ensuring well-being and happiness of all animals under care.
Overview
4
4
years of post-secondary education
6
6
years of professional experience
Work History
CREW MEMBER/CASHIER
WENDY'S
Merrillville, Indiana
2023.11 - 2026.08
- Oversaw front counter operations, promoted products, and delivered service that increased customer satisfaction.
- Operated register and handled payments during fast-paced restaurant service.
- Assembled customer orders accurately at front counter and drive-thru stations.
- Efficiently handle various tasks in a fast-paced environment, achieving over 85% accuracy in cash transactions and order processing.
- Provided excellent customer service to maintain a positive atmosphere for guests.
- Created a positive first impression for guests upon arrival. and resolved routine questions with friendly service.
- Developed strong communication skills and the ability to work collaboratively with team members to enhance customer experiences.
- Prepared Wendy's menu items following food safety and quality standards.
- Executed Wendy's opening and closing procedures for work areas.
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
- Maintained fully stocked condiment areas for quick service access., packaging, and kitchen supplies throughout shifts.
- Ensured dining spaces were clean and inviting for guests., service stations, and kitchen equipment regularly.
- Supported team members during rush periods and coordinated smooth order flow.
ANIMAL SHELTER VOLUNTEER
THE HUMANE SOCIETY OF HOBART
Hobart, Indiana
2022.08 - 2024.08
- Provide compassionate care to shelter animals by following feeding schedules and monitoring health.
- Cared for animals by feeding, cleaning cages, walking dogs, and providing companionship, enhancing their well-being.
- Ensured proper nutrition for dogs, cats, and small animals by following established feeding routines. following shelter care schedules.
- Maintained animal shelter by cleaning and disinfecting kennels, cages and equipment, washing dishes and laundry, taking out garbage and performing custodial duties.
- Monitored animal behavior and reported health concerns to shelter staff.
- Promoted safe animal handling practices, offering care and enrichment to shelter animals.
- Fostered humane care and calm interactions between animals and guests, contributing to a positive shelter environment.
- Facilitated volunteer orientations to introduce new volunteers to the organization's mission and policies.
- Acquired skills in handling and caring for various animal species in animal handling and restraint, and developed the ability to recognize unusual conditions in animals, aligning with the responsibilities of a Kennel Assistant.
- Created and implemented enrichment toys and activities, improving the physical and mental well-being of shelter animals. animal enrichment toys and activities.
- Conducted basic training and socialization exercises for animals.
- Provided exercise and playtime for animals to promote health and well-being.
CREW MEMBER
WENDY'S
2022.08 - 2023.10
- Engaged with customers to enhance their dining experience through effective communication and upselling techniques.
- Delivered exceptional service in a high-pressure setting, maintaining over 85% accuracy in cash handling and order fulfillment.
- Collaborated with colleagues to achieve service goals, enhancing overall team performance.
DISHWASHER
OLIVE GARDEN
2022.04 - 2022.08
- Cleaned dishes, utensils, and cookware for Olive Garden kitchen service.
- Maintained clean and organized kitchen by efficiently washing, sorting dishes, and assisting with food preparation.
- Washed and sanitized dishes to maintain cleanliness in the kitchen., utensils, and cookware for Olive Garden kitchen service.
- Followed health and safety standards by changing water regularly and managing waste, ensuring sanitation and hygiene.
- Restocked clean dishes to ensure servers had necessary items for service, glassware, and silverware for server use.
CREW MEMBER
MCDONALD'S
2021.04 - 2022.05
- Maintained high standards of customer service and food preparation, supporting overall team success.
- Managed multiple tasks in fast-paced environment, ensuring over 85% accuracy in order processing and cash handling.
- Worked efficiently under pressure, ensuring clean and welcoming a clean and welcoming environment for customers.
CREW MEMBER
MCDONALD'S
2020.08 - 2021.02
- Delivered efficient service in busy restaurant, ensuring accurate order taking and cash handling to enhance customer satisfaction.
- Greeted guests and provided friendly service at front counter.
- Partnered with team members to create welcoming atmosphere, contributing to enjoyable dining experience for customers.
- Operated drive-thru orders using point-of-sale and headset systems.
- Greeted guests at front counter, providing a warm welcome. and provided friendly service at front counter.
Education
HIGH SCHOOL DIPLOMA - GENERAL EDUCATION
MORTON SENIOR HIGH SCHOOL
Hammond, IN 2016.06 - 2020.06
Skills
- Food Preparation Techniques
- Food Safety Compliance
- Cash handling
- POS proficiency
- Drive-thru service
- Customer Service
- Customer Interaction
- Team Collaboration
- Cleaning and Sanitation Standards
- Sanitation standards
- Shift coordination
- Problem solving
- Detail-oriented
- Time management
- Problem solving
- Initiative and Self-Motivation
- Communication skills
- Strong Work Ethic
- Compassionate Pet Care
- Animal handling
- Animal handling expertise
- Animal restraint
- Feeding routines
- Health monitoring
- Care monitoring
- Kennel sanitation
- Safety compliance
- Record keeping
- Nutrition management
- Animal handling expertise
- Nutrition management
- Care monitoring
Personal Information
Title: CUSTOMER SERVICE PROFESSIONAL WITH STRONG TEAM COLLABORATION
LANGUAGES
Title: CUSTOMER SERVICE PROFESSIONAL WITH STRONG TEAM COLLABORATION
Timeline
CREW MEMBER/CASHIER
WENDY'S
2023.11 - 2026.08
ANIMAL SHELTER VOLUNTEER
THE HUMANE SOCIETY OF HOBART
2022.08 - 2024.08
CREW MEMBER
WENDY'S
2022.08 - 2023.10
DISHWASHER
OLIVE GARDEN
2022.04 - 2022.08
CREW MEMBER
MCDONALD'S
2021.04 - 2022.05
CREW MEMBER
MCDONALD'S
2020.08 - 2021.02
HIGH SCHOOL DIPLOMA - GENERAL EDUCATION
MORTON SENIOR HIGH SCHOOL
2016.06 - 2020.06