Erin Zeman-Cooley
Happy Valley,OR
Summary
Dedicated and compassionate Primary Advocate with extensive experience in trauma-informed care, case management, and direct service coordination. Proven ability to support and mentor team members, manage participant needs, and uphold program policies with attention to compliance and confidentiality. Skilled in crisis response, intake processes, and inter-agency collaboration, with a strong desire to grow into a Program Manager role and contribute to strategic program leadership.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Primary Advocate
Salvation Army
02.2024 - Current
- Conduct intake assessments to understand particpants’ needs and safety risks.
- Assist particpants in accessing resources such as housing, employment, healthcare, childcare, and legal assistance.
- Maintain up-to-date and organized electronic records in compliance with confidentiality standards and reporting requirements.
- Facilitate daily operations such as intake, conflict resolution, and adherence to shelter guidelines.
- Worked effectively with fellow team members to coordinate effective solutions to any question or concern.
Kitchen Manager
Salvation Army
11.2022 - 02.2024
- Plan, prepare, and serve balanced meals for 30+ residents daily, ensuring adequate portions and nutritional value.
- Ensure kitchen operations meet all local health codes and food safety standards.
- Monitor food and supply inventory levels.
- Track food donations and manage proper storage.
- Ensure kitchen operations meet all local health codes and food safety standards.
- Delegate tasks and ensure smooth kitchen workflow.
Lead Dental Assistant
Parkrose Family Dental
05.2020 - 11.2022
- Overseeing a team of 2–5 assistants, ensuring smooth workflow, training support, and high standards of patient care.
- Prepared rooms for patient treatment by cleaning and sterilizing tools and equipment and setting up x-ray machines.
- Helped dentists restore teeth by applying permanent and temporary fillings and crowns.
- Explained treatment procedures and instructed patients on home care guidelines.
- Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
- Documented patient dental health information, medical history, and vital signs for future reference.
Education
Pacific Northwest Dental Assisting School
Camas, WA06-2019
Moorpark College
Moorpark, CA06-2014
Skills
- Leadership Experience
- Communication Skills
- Problem-Solving Abilities
- Critical Thinking Skills
- Organization Skills
- Task prioritization
- Crisis support
- Case preparation
- Active listening
- Effective multitasking
Certification
- 40- hour OCADSV 02/28/2024
- Certified First Aid/CPR/AED - 03/12/2024
- Foundations of Trauma Informed Care - 03/24/2024
- Crisis Intervention and De-escalation - 03/26/2024
- Mental Health First Aid - 10/11/2024
- Trauma Healing - 04/11/2025
Timeline
Primary Advocate
Salvation Army
02.2024 - Current
Kitchen Manager
Salvation Army
11.2022 - 02.2024
Lead Dental Assistant
Parkrose Family Dental
05.2020 - 11.2022
Pacific Northwest Dental Assisting School
Moorpark College
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